At a Glance
- Tasks: Be the first point of contact for residents and assist with their repair enquiries.
- Company: Join a well-known Housing Association in Chelmsford.
- Benefits: Competitive pay, flexible hours, and ongoing training.
- Other info: Temp role with potential for ongoing opportunities.
- Why this job: Make a real difference by helping residents resolve their issues.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 33000 - 44000 £ per year.
BDS are currently recruiting for a Repairs Customer Service Advisor to work with a well-known Housing Association in their office in Chelmsford.
Main duties include but are not limited to:
- Acting as the first point of contact for resident enquiries via telephone
- Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM
- Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate
- Raising, chasing and escalating tenant complaints as required
- Assisting residents to make payments, such as for rent or service charges
- Liaising with local Housing Officers to facilitate requests from their residents
- Utilising excellent communication skills to resolve calls promptly and effectively, in line with the CSC expected service level
- Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in line with the CSC KPIs
Hours:
- Week one: Mon, Thurs and Fri (15 hours)
- Week two: Tues and Wed 1700-22.00, Sat and Sun (25 hours)
Average hours over the 2 weeks are 20 hours.
Pay rate: £16.50ph PAYE - £21.82ph UMB.
This is a temp ongoing role. Start date for this position is the 24th June and is non-negotiable due to training taking place in the first 2 weeks Mon-Fri 9-5. Please only apply if you can commit to starting on this day!
Apply now for immediate consideration!
Repairs Customer Service Advisor - Out of Hours. Job in Chelmsford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
BDS is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. Located in Chelmsford, our team thrives on collaboration and communication, ensuring that every Repairs Customer Service Advisor has the opportunity to grow professionally while delivering outstanding service to our residents. With competitive pay rates and flexible working hours, we are committed to creating a rewarding environment for those seeking meaningful employment in the housing sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Customer Service Advisor - Out of Hours. Job in Chelmsford LilyLifestyle Jobs
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with the key responsibilities, like handling resident enquiries and resolving complaints. This will help you stand out during interviews!
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for residents, being able to convey information clearly and empathetically is crucial. Try role-playing scenarios with a friend to boost your confidence.
✨Tip Number 3
Network with current or former employees of the Housing Association. They can provide insider tips on what the company values and what to expect in the role. Plus, it shows your genuine interest in the position!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Repairs Customer Service Advisor - Out of Hours. Job in Chelmsford LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the role of Repairs Customer Service Advisor. We want to see how your skills can help us provide excellent service to our residents!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills:Since this role involves a lot of interaction with residents, make sure to demonstrate your communication skills in your application. We love candidates who can convey information clearly and effectively!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s quick and easy, and ensures your application gets to the right people here at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Repairs Customer Service Advisor. Familiarise yourself with the types of enquiries you'll be handling and the CRM system mentioned in the job description. This will help you demonstrate your readiness to tackle resident issues effectively.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples from your past experiences where you've successfully resolved customer queries or complaints. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Empathy and Problem-Solving
Think about how you would handle difficult situations with residents. Be ready to discuss how you would approach diagnosing repairs or dealing with complaints. Showing that you can empathise with residents while providing solutions will set you apart.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle an irate tenant or a complex repair request. Prepare by thinking through potential scenarios and your responses. This will show your ability to think on your feet and maintain a high level of customer service.
