At a Glance
- Tasks: Assist residents with enquiries and manage repair diagnostics and complaints.
- Company: United Cerebral Palsy of Georgia, dedicated to supporting the community.
- Benefits: Competitive pay from £16.50 to £21.82 per hour and flexible hours.
- Other info: Ongoing temp position with training starting on 24th June.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 34320 - 45480 £ per year.
United Cerebral Palsy of Georgia is seeking a Repairs Customer Service Advisor in Chelmsford. The role involves assisting residents with enquiries, diagnostics for repairs, and managing complaints. This temp ongoing position requires excellent communication skills and a commitment to customer service, with an average of 20 hours per week. Pay ranges from £16.50ph to £21.82ph depending on the contract type. Applicants must be available to start on 24th June as training will take place the first two weeks.
Repairs Customer Service Advisor (Housing Helpdesk) in Chelmsford employer: United Cerebral Palsy of Georgia
United Cerebral Palsy of Georgia is an exceptional employer, offering a supportive work environment in Chelmsford where your contributions directly impact the lives of residents. With a strong focus on employee development and a commitment to customer service excellence, you will find ample opportunities for growth while enjoying competitive pay and flexible hours. Join us to be part of a dedicated team that values compassion and collaboration.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Customer Service Advisor (Housing Helpdesk) in Chelmsford
✨Tip Number 1
Get to know the company! Research United Cerebral Palsy of Georgia and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about assisting residents and managing complaints, try role-playing scenarios with a friend. This will help you feel more confident when handling real-life situations.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your ability to diagnose repairs effectively.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows that you're proactive and keen on joining our team. Don't miss out on this opportunity!
We think you need these skills to ace Repairs Customer Service Advisor (Housing Helpdesk) in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about assisting residents and managing enquiries, make sure your application highlights your excellent communication skills. We want to see how you can connect with people and resolve issues effectively!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Repairs Customer Service Advisor role. We love seeing applicants who take the extra step to align their experience with what we’re looking for.
Highlight Your Customer Service Experience:This position is all about customer service, so be sure to showcase any relevant experience you have in this area. Whether it’s handling complaints or providing support, let us know how you’ve gone above and beyond for customers in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Repairs Customer Service Advisor. Familiarise yourself with common repair issues and how to handle customer enquiries effectively. This will show that you're genuinely interested in the role and ready to tackle the challenges.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples from your past experiences where you've successfully resolved customer complaints or provided exceptional service. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've diagnosed problems or managed difficult situations. Be ready to discuss how you approached these challenges and what the outcomes were. This will highlight your ability to think on your feet, which is crucial for this position.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service and repairs. Prepare by thinking through how you would handle various scenarios, such as an unhappy resident or a complex repair request. This will help you respond confidently and demonstrate your suitability for the role.
