At a Glance
- Tasks: Provide tech support, troubleshoot issues, and manage service desk queues.
- Company: Join a dynamic team at LilyLifestyle in Chelmsford.
- Benefits: £25,000 salary, permanent benefits, and hands-on experience.
- Other info: Fully on-site role with a supportive work environment.
- Why this job: Kickstart your IT career with real-world challenges and growth opportunities.
- Qualifications: Knowledge of IT systems and strong problem-solving skills.
The predicted salary is between 25000 - 25000 £ per year.
We cannot provide sponsorship for this position.
25,000 per annum + permanent benefits
Fully On-Site - Chelmsford
Key Responsibilities:
- Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests.
- Keep users informed about the status of their tickets to effectively manage their expectations.
- Ensure the delivery of an efficient service that maintains a high level of user satisfaction.
- Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance.
- Proactively manage service desk queues, handle unassigned tickets, and continuously update work information.
- Facilitate and support internal office relocations (IT equipment only) and new user configurations.
- Cabling and network patch management.
- Inventory and asset management.
- Assist in various application and infrastructure projects.
Essential skills:
- Knowledge of corporate infrastructure.
- Custom and standard software packages.
- Azure AVD, Windows Server 2019/2022, Microsoft 365.
- Administration of Computers and Users in Active Directory.
- Knowledge of VOIP systems.
- Zendesk or similar service desk software.
- Setup and configuration of new user PC and laptop hardware.
- Hardware maintenance, including coordination with third-party suppliers and contractors.
IT Support Analyst (Graduate). Job in Chelmsford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As an IT Support Analyst (Graduate) at our Chelmsford location, you will join a dynamic team that values innovation and collaboration. We offer a competitive salary of £25,000 per annum along with permanent benefits, fostering a supportive work culture that prioritises employee growth and development. Our fully on-site environment encourages hands-on experience and direct engagement with technology, making it an ideal place for recent graduates to kickstart their careers in IT.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst (Graduate). Job in Chelmsford LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at university events. We all know someone who knows someone, and a friendly chat can open doors you didn’t even know existed.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We recommend role-playing with a friend or using mock interviews to get comfortable with troubleshooting questions and user scenarios.
✨Tip Number 3
Show off your passion for tech! During interviews, share personal projects or experiences that highlight your skills in Azure, Microsoft 365, or any relevant software. We want to see your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Analyst (Graduate). Job in Chelmsford LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight any relevant technical support experience and familiarity with the tools mentioned in the job description, like Azure AVD and Microsoft 365.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT support and how you can contribute to our team. Share specific examples of how you've resolved technical issues or provided excellent customer service in the past.
Show Off Your Communication Skills:Since you'll be providing support through calls and emails, it's crucial to demonstrate your communication skills in your application. Keep your language clear and concise, and make sure to proofread for any typos or errors.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of corporate infrastructure and the specific technologies mentioned in the job description, like Azure AVD and Windows Server. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
As an IT Support Analyst, you'll be dealing with users who may not be tech-savvy. Practise explaining technical concepts in simple terms. This will help you demonstrate your ability to keep users informed and manage their expectations effectively during the interview.
✨Familiarise Yourself with Service Desk Software
If you have experience with Zendesk or similar service desk software, be prepared to talk about it. If not, do a bit of research to understand how these systems work. Showing that you can quickly adapt to new tools will impress your interviewers.
✨Show Enthusiasm for Problem-Solving
IT support is all about troubleshooting and resolving issues. Be ready to share examples of how you've tackled technical problems in the past. Highlighting your proactive approach to managing service desk queues and unassigned tickets will demonstrate your commitment to user satisfaction.
