At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for staff.
- Company: Join a dynamic team in Chelmsford with a focus on innovation.
- Benefits: Enjoy a competitive salary, permanent benefits, and a supportive work environment.
- Other info: Great opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Kickstart your career in IT and make a real difference in user satisfaction.
- Qualifications: Knowledge of corporate infrastructure and experience with software packages required.
The predicted salary is between 25000 - 25000 £ per year.
WE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION
IT Support Analyst (Graduate) 25,000 per annum + permanent benefits Fully On-Site - Chelmsford
Key Responsibilities:
- Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests.
- Keep users informed about the status of their tickets to effectively manage their expectations.
- Ensure the delivery of an efficient service that maintains a high level of user satisfaction.
- Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance.
- Proactively manage service desk queues, handle unassigned tickets, and continuously update work information.
- Facilitate and support internal office relocations (IT equipment only) and new user configurations.
- Cabling and network patch management.
- Inventory and asset management.
- Assist in various application and infrastructure projects.
Essential skills:
- Knowledge of corporate infrastructure.
- Custom and standard software packages.
- Azure AVD, Windows Server 2019/2022, Microsoft 365.
- Administration of Computers and Users in Active Directory.
- Knowledge of VOIP systems.
- Zendesk or similar service desk software.
- Setup and configuration of new user PC and laptop hardware.
- Hardware maintenance, including coordination with third-party suppliers and contractors.
Graduate IT Support Analyst — On-Site, Chelmsford employer: United Cerebral Palsy of Georgia
As a Graduate IT Support Analyst in Chelmsford, you will join a dynamic team that values innovation and collaboration, providing you with the opportunity to grow your technical skills in a supportive environment. Our commitment to employee development is reflected in our comprehensive training programmes and clear career progression paths, ensuring that you can build a rewarding career with us. Enjoy a vibrant work culture that prioritises work-life balance and fosters a sense of community among colleagues.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate IT Support Analyst — On-Site, Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Azure AVD, Windows Server, and Active Directory. We want you to shine when they ask about your experience with these systems!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve successfully troubleshot issues or provided excellent user support. We love hearing about real-life scenarios that demonstrate your capabilities!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals ready to jump into the world of IT support.
We think you need these skills to ace Graduate IT Support Analyst — On-Site, Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant IT support experience, especially with systems like Azure AVD or Microsoft 365, to show us you’re a great fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background aligns with our needs. Keep it concise but engaging – we want to see your personality!
Show Off Your Technical Skills:Don’t shy away from showcasing your technical know-how. Mention specific tools and technologies you’ve worked with, like Active Directory or Zendesk, to demonstrate your readiness for the role. We love seeing candidates who are tech-savvy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Graduate IT Support Analyst position. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech
Brush up on your knowledge of corporate infrastructure and the specific technologies mentioned in the job description, like Azure AVD and Windows Server. Being able to discuss these confidently will show that you're prepared and genuinely interested in the role.
✨Practice Problem-Solving
Prepare for potential technical scenarios you might face as an IT Support Analyst. Think through common issues and how you would troubleshoot them. This will help you demonstrate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since you'll be providing support via phone and email, practice explaining technical concepts in simple terms. Be ready to discuss how you would keep users informed about their ticket status and manage expectations effectively.
✨Familiarise Yourself with Service Desk Tools
If you have experience with Zendesk or similar service desk software, be sure to mention it. If not, do a bit of research on how these tools work and be prepared to discuss how you would use them to manage service desk queues and tickets.
