At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for staff.
- Company: Join a dynamic team at LilyLifestyle in Chelmsford.
- Benefits: Enjoy a competitive salary, permanent benefits, and a supportive work environment.
- Other info: Great opportunity for growth in a fast-paced tech environment.
- Why this job: Kickstart your career in IT and make a real difference in a vibrant workplace.
- Qualifications: Knowledge of IT systems and a passion for helping others.
The predicted salary is between 25000 - 25000 £ per year.
WE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION
IT Support Analyst (Graduate) 25,000 per annum + permanent benefits Fully On-Site - Chelmsford
Key Responsibilities:
- Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests.
- Keep users informed about the status of their tickets to effectively manage their expectations.
- Ensure the delivery of an efficient service that maintains a high level of user satisfaction.
- Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance.
- Proactively manage service desk queues, handle unassigned tickets, and continuously update work information.
- Facilitate and support internal office relocations (IT equipment only) and new user configurations.
- Cabling and network patch management.
- Inventory and asset management.
- Assist in various application and infrastructure projects.
Essential skills:
- Knowledge of corporate infrastructure.
- Custom and standard software packages.
- Azure AVD, Windows Server 2019/2022, Microsoft 365.
- Administration of Computers and Users in Active Directory.
- Knowledge of VOIP systems.
- Zendesk or similar service desk software.
- Setup and configuration of new user PC and laptop hardware.
- Hardware maintenance, including coordination with third-party suppliers and contractors.
Graduate IT Support Analyst. Job in Chelmsford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Graduate IT Support Analyst at our Chelmsford location, you will join a dynamic team that values innovation and collaboration, providing you with the opportunity to grow your technical skills in a supportive environment. We offer competitive salaries, comprehensive benefits, and a culture that prioritises employee development and satisfaction, ensuring that you are well-equipped to thrive in your role. Our fully on-site position fosters strong teamwork and communication, making it an ideal place for recent graduates to launch their careers in IT.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate IT Support Analyst. Job in Chelmsford LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Graduate IT Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and common support scenarios. We recommend practising with friends or using mock interviews to get comfortable talking about your experience with systems like Azure AVD and Microsoft 365.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let them know how excited you are about the role and the company. We want to see that passion for IT support shining through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for fresh talent to join our team, so make sure you put your best foot forward!
We think you need these skills to ace Graduate IT Support Analyst. Job in Chelmsford LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background aligns with the role of IT Support Analyst, so don’t hold back on showcasing your relevant tech knowledge!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and let us know what excites you about working with us.
Show Off Your Communication Skills:Since you'll be providing support through calls and emails, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of corporate infrastructure and the specific technologies mentioned in the job description, like Azure AVD and Windows Server. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Practice Your Troubleshooting Skills
Prepare for scenario-based questions where you'll need to demonstrate your troubleshooting abilities. Think of common IT issues and how you would resolve them, as this will help you articulate your thought process during the interview.
✨Showcase Your Communication Skills
Since the role involves providing support through calls and emails, practice explaining technical concepts in simple terms. This will highlight your ability to keep users informed and manage their expectations effectively.
✨Familiarise Yourself with Service Desk Software
If you have experience with Zendesk or similar software, be ready to discuss it. If not, do a bit of research on how service desk systems work and be prepared to talk about how you would manage service desk queues and ticketing.
