At a Glance
- Tasks: Be the first point of contact for residents and assist with their enquiries.
- Company: Join a well-known Housing Association in Chelmsford.
- Benefits: Competitive pay, flexible hours, and ongoing training.
- Other info: Temp role with potential for ongoing opportunities.
- Why this job: Make a real difference by helping residents resolve their issues.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 33000 - 44000 £ per year.
BDS are currently recruiting for a Repairs Customer Service Advisor to work with a well-known Housing Association in their office in Chelmsford.
Main duties include but are not limited to:
- Acting as the first point of contact for resident enquiries via telephone
- Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM
- Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate
- Raising, chasing and escalating tenant complaints as required
- Assisting residents to make payments, such as for rent or service charges
- Liaising with local Housing Officers to facilitate requests from their residents
- Utilising excellent communication skills to resolve calls promptly and effectively, in line with the CSC expected service level
- Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in line with the CSC KPIs
Hours:
- Week one: Mon, Thurs and Fri (15 hours)
- Week two: Tues and Wed 1700-22.00, Sat and Sun (25 hours)
Average hours over the 2 weeks are 20 hours.
Pay rate: £16.50ph PAYE - £21.82ph UMB
This is a temp ongoing role. Start date for this position is the 24th June and is non-negotiable due to training taking place in the first 2 weeks Mon-Fri 9-5. Please only apply if you can commit to starting on this day!
Apply now for immediate consideration!
Customer Service Out of Hours. Job in Chelmsford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
BDS is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. Located in Chelmsford, our team enjoys flexible working hours and competitive pay rates, alongside opportunities for growth within a reputable Housing Association dedicated to serving the community. Join us to make a meaningful impact while enjoying a collaborative and rewarding work environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Out of Hours. Job in Chelmsford LilyLifestyle Jobs
✨Tip Number 1
Make sure you know the ins and outs of the role before your interview. Familiarise yourself with common customer service scenarios, especially those related to repairs and tenant issues. This will help us show that you're ready to hit the ground running!
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for residents, being able to convey information clearly and empathetically is key. We recommend doing mock calls with friends or family to get comfortable.
✨Tip Number 3
Don’t forget to highlight your problem-solving skills during interviews. Think of examples where you've resolved issues quickly and effectively. This will show us that you can deliver excellent customer service and meet those KPIs!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Out of Hours. Job in Chelmsford LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Repairs Customer Service Advisor. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with residents, it’s crucial to showcase your excellent communication skills in your written application. Let us know how you’ve effectively resolved issues in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the perfect fit for the job. Remember, first impressions count!
Apply Through Our Website:For the best chance of getting noticed, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Repairs Customer Service Advisor. Familiarise yourself with common resident enquiries and the CRM system they use. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and concisely. You might want to role-play common scenarios, like handling a tenant complaint or assisting with a payment issue. This will boost your confidence and prepare you for real-life situations.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Be ready to share these stories during the interview, as they’ll highlight your ability to deliver first contact resolution, which is crucial for this job.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to the role. For instance, how would you handle an irate resident? Prepare your answers by thinking through the steps you would take to resolve the issue while maintaining excellent customer service.
