At a Glance
- Tasks: Support tenants with service charge queries and ensure accurate billing.
- Company: Join a dynamic team at LilyLifestyle in Redditch.
- Benefits: Competitive hourly rate, hybrid work, and supportive environment.
- Other info: Great opportunity for career growth in a friendly workplace.
- Why this job: Make a difference in people's lives while developing your skills.
- Qualifications: Experience in finance or customer service is a plus.
The predicted salary is between 29300 - 30000 £ per year.
Hourly rate: 14.13
Working hours: 37 Monday-Friday
Location: Woodrow Centre, Redditch B98 7RY/ Hybrid 3 days
Contract: 3 months
Charges Advisor to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders.
Responsibilities will include:
- Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and compliant, within set timescales
- Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate
- With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write off proposals where required
- Analyse data and ensure charges are accurately applied to accounts and invoiced
- Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry
What we're looking for:
- Experience of working in a financial, accounting, or income service
- Knowledge and experience of using and interpreting data and customer accounts to provide advice
- Knowledge of housing legislation or debt recovery
Charges Advisor. Job in Astwood Bank LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Charges Advisor at the Woodrow Centre in Redditch, you will join a supportive and dynamic team dedicated to enhancing the customer experience within the Housing Income department. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can thrive in your role while making a meaningful impact in the community. With a competitive hourly rate and the flexibility of hybrid working, we offer an attractive work-life balance that sets us apart as an employer of choice.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Charges Advisor. Job in Astwood Bank LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to financial services and customer experience. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work as a Charges Advisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Charges Advisor. Job in Astwood Bank LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Charges Advisor role. Highlight any relevant experience in financial services or housing legislation, and don’t forget to showcase your data analysis skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to service charge administration and customer service.
Showcase Your Customer Service Skills:Since this role involves handling complaints and queries, make sure to highlight your customer service experience. We want to see how you’ve positively impacted customer experiences in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with the team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
As a Charges Advisor, you'll be dealing with financial data and customer accounts. Brush up on your numerical skills and be ready to discuss how you've used data in previous roles. Think about specific examples where you interpreted data to solve problems or improve processes.
✨Understand Housing Legislation
Familiarise yourself with relevant housing legislation and debt recovery processes. This knowledge will not only help you answer questions confidently but also show that you're serious about the role. Consider preparing a few key points or recent changes in legislation that could impact the service charge process.
✨Customer Experience is Key
The job involves handling complaints and queries, so be prepared to discuss how you ensure a positive customer experience. Share examples of how you've turned a negative situation into a positive one, highlighting your communication skills and professionalism.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, such as dealing with difficult customers or complex data issues, and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
