At a Glance
- Tasks: Deliver outstanding customer experiences and support transport customers with their needs.
- Company: Join Lloyds Banking Group, a leader in customer service and inclusivity.
- Benefits: Competitive pay, hybrid working, and opportunities for personal development.
- Other info: Inclusive workplace celebrating diversity and offering excellent career growth.
- Why this job: Make a real difference to customers while building your career in a supportive environment.
- Qualifications: Strong communication skills and a genuine desire to help others.
The predicted salary is between 30000 - 40000 £ per year.
PAY: 14.40p/hr
LOCATION: Newport - Tredegar Park moving to Cardiff from September 2026
HOURS: Full Time, 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least 2 days per week, or 40% of our time, in our office in Newport. We'll just need your commitment to 35 hours across Mon-Fri (8.30am-6pm) and weekend working, Sat 9-5 and Sun 11-4pm on a rotational basis. The first 3 months will be 100% office based. Please note that from September we will be moving into our new, modern office in Cardiff where you will be required to spend two days per week or 40% of your work time.
START DATE: 22nd June 2026
CONTRACT: 6 months
About this opportunity: Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers? Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them. We're currently looking for people who care about customers to join our contact centre teams supporting our Lex Auto lease brand. As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You'll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.
Day to day, you'll be:
- Delivering outstanding customer experiences through various communication channels.
- Multi-tasking between telephony and queue-based work.
- Problem-solving, being creative with solutions and paying excellent attention to the details.
- Playing a role in educating our customers about our products.
- Pro-active in your approach to personal development and learning.
Why Lloyds Banking Group? Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.
What you'll need:
- Solid communication and listening skills including a friendly telephone manner.
- Honest, hardworking, and genuine.
- Caring about helping people with their queries.
- The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
- The commitment to deliver on your promises and go above and beyond for people.
- You will need to be competent in using Microsoft applications.
- Ideally, we would like you to have previous customer service experience from a motor / financial services background, but this isn't essential.
About working for us: Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organizations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We'd love to hear from you!
If you're excited by the thought of becoming part of our team, get in touch.
Transport Customer Service Advisor. Job in Cardiff LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Lloyds Banking Group is an exceptional employer that prioritises inclusivity and personal development, making it a fantastic place for Transport Customer Service Advisors to thrive. With a commitment to diversity, modern workspaces, and hybrid working arrangements, employees can enjoy a fulfilling career while making a genuine difference to customers. The upcoming move to a new office in Cardiff further enhances the work environment, providing a vibrant setting for collaboration and growth.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Transport Customer Service Advisor. Job in Cardiff LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to demonstrate your friendly telephone manner. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to highlight your ability to think on your feet.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. This way, you’ll be in the best position to land that Transport Customer Service Advisor role!
We think you need these skills to ace Transport Customer Service Advisor. Job in Cardiff LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Transport Customer Service Advisor role. Highlight your communication skills and any relevant experience in customer service, especially in the motor or financial services sectors.
Show Your Passion:Let us know why you care about helping customers! Share examples of how you've gone above and beyond in previous roles. This will show that you're genuinely interested in making a difference in our customers' lives.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let your voice come across!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company and Role
Before your interview, take some time to research the company and understand the role of a Transport Customer Service Advisor. Familiarise yourself with their services, especially around consumer lending and how they support customers with vehicles. This will help you answer questions more confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice articulating your thoughts clearly and concisely. Use examples from your past experiences where you've successfully resolved customer issues or built relationships, as this will demonstrate your ability to connect with customers effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and empathy. Think of situations where you had to handle difficult customers or complex queries. Prepare to explain how you approached these challenges and what the outcomes were, highlighting your attention to detail and creativity in finding solutions.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
