At a Glance
- Tasks: Respond to emergency calls and assist vulnerable residents in Cardiff.
- Company: Join a leading public-sector provider committed to community support.
- Benefits: Flexible shifts, competitive pay, and the chance to make a real difference.
- Other info: Opportunity for personal growth and teamwork in a supportive environment.
- Why this job: Be a hero in your community while gaining valuable experience.
- Qualifications: GCSEs in Maths and English; strong communication and tech skills.
The predicted salary is between 24000 - 28000 £ per year.
We're looking for a Mobile Responder - Adult Services for a local government client in Cardiff, South Glamorgan. To receive and respond to issues reported to the contact centre, including emergency and priority calls from vulnerable and elderly customers.
Working hours: 24 hr service; 8 hr shifts; must be prepared to work shifts.
Responsibilities:
- The Mobile Responder is responsible for attending to residents' properties when they require assistance.
- The duties include lifting residents who have fallen, administering first aid, as required, and escalating to the ambulance service.
- To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction.
- To provide any practical help, care or support that is required and inform the Control Centre of the circumstances and their own actions.
- To deal with sensitive and emergency situations effectively and efficiently, liaising with other customers, next of kin, care agencies, and emergency services.
- To maintain clear, accurate and concise records of any visits to customers in the event of an alarm call or a routine visit.
Knowledge & Experience Requirements:
- Demonstrates the ability to work under pressure with confidence and initiative, always committed to the provision of a quality service for customers.
- Experience in delivering customer-focused information.
- Demonstrates the ability to communicate well in a manner appropriate to individual needs, by phone, in person and in writing.
- The ability to speak other languages, in particular Welsh and Community Languages, would be an advantage.
- Proficient in the use of technology, being comfortable in the use of I.T systems, programmes, and apps.
- Demonstrates the ability to work as part of a team, showing a willingness to assist others and a commitment to meeting the objectives of the team.
- Show a personal commitment to the work of the service, taking ownership of tasks and seeking to meet set deadlines and targets.
- Demonstrates a positive attitude to new challenges and a willingness to adapt quickly to change.
- A caring attitude with a clear desire to achieve the best possible result for the customer.
- The ability to work unsocial hours, including evenings, weekends and bank holidays.
- The ability to work overtime when service provision is available.
Qualification Essential:
- Educated to GCSE standard or equivalent, five GCSEs grade C and above. Two of these GCSEs must include Mathematics and English.
- Advanced Microsoft Office, Word, Excel, PowerPoint, Outlook, and social media.
Essential Compliance Requirements:
- 3 Years of References
- Enhanced Adults DBS
- Willing to engage in the mandatory pre-screening application process.
Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Mobile Responder - Adult Services. Job in Cardiff LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Mobile Responder for Adult Services in Cardiff, you will join a dedicated team within a supportive local government environment that prioritises the well-being of vulnerable and elderly residents. Our commitment to employee growth is reflected in ongoing training opportunities and a culture that values teamwork and compassion, ensuring you can make a meaningful impact in your community while enjoying a flexible work schedule. With a focus on diversity and equal opportunity, we strive to create a workplace where every individual feels valued and empowered.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Responder - Adult Services. Job in Cardiff LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Mobile Responder role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the job and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Mobile Responder - Adult Services. Job in Cardiff LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Mobile Responder role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since this role involves a lot of interaction with vulnerable customers, it's crucial to demonstrate your communication abilities. Share examples in your application that showcase how you've effectively communicated in past roles, whether in writing or verbally.
Highlight Relevant Experience:If you've worked in customer service or emergency response before, make sure to emphasise that experience. We want to see how you've handled sensitive situations and provided support to those in need.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Mobile Responder. Familiarise yourself with the types of situations you might encounter, such as assisting vulnerable residents and handling emergency calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves interacting with customers, next of kin, and emergency services, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in sensitive situations. This will highlight your ability to adapt your communication style to meet individual needs.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you had to think on your feet or resolve issues under pressure. Be ready to share these experiences during the interview. Employers want to see that you can handle emergencies calmly and efficiently, so showcasing your problem-solving skills will set you apart.
✨Emphasise Teamwork and Flexibility
This position requires working closely with colleagues and being adaptable to changing situations. Share examples of how you've worked as part of a team and your willingness to take on different shifts or tasks. Highlighting your commitment to teamwork and flexibility will resonate well with the interviewers.
