At a Glance
- Tasks: Deliver outstanding customer experiences and solve problems creatively.
- Company: Join Lloyds Banking Group, a leader in customer service.
- Benefits: Enjoy hybrid working, great colleagues, and career growth opportunities.
- Other info: Inclusive workplace celebrating diversity and offering support for all.
- Why this job: Make a real difference to customers while developing your skills.
- Qualifications: Strong communication skills and a caring attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
PAY: 14.40p/hr
LOCATION: Newport - Tredegar Park moving to Cardiff from September 2026
HOURS: Full Time, 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least 2 days per week, or 40% of our time, in our office in Newport. We'll just need your commitment to 35 hours across Mon-Fri (8.30am-6pm) and weekend working, Sat 9-5 and Sun 11-4pm on a rotational basis. The first 3 months will be 100% office based. Please note that from September we will be moving into our new, modern office in Cardiff where you will be required to spend two days per week or 40% of your work time.
START DATE: 22nd June 2026
CONTRACT: 6 months
About this opportunity: Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers? Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them. We're currently looking for people who care about customers to join our contact centre teams supporting our Lex Auto lease brand. As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You'll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.
Day to day, you'll be:
- Delivering outstanding customer experiences through various communication channels.
- Multi-tasking between telephony and queue-based work.
- Problem-solving, being creative with solutions and paying excellent attention to the details.
- Playing a role in educating our customers about our products.
- Pro-active in your approach to personal development and learning.
Why Lloyds Banking Group? Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.
What you'll need:
- Solid communication and listening skills including a friendly telephone manner.
- Honest, hardworking, and genuine.
- Caring about helping people with their queries.
- The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
- The commitment to deliver on your promises and go above and beyond for people.
- You will need to be competent in using Microsoft applications.
Ideally, we would like you to have previous customer service experience from a motor / financial services background, but this isn't essential.
About working for us: Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organizations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We'd love to hear from you!
If you're excited by the thought of becoming part of our team, get in touch.
Customer Service Advisor. Job in Cardiff LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Lloyds Banking Group is an exceptional employer that prioritises inclusivity and personal development, making it a fantastic place for Customer Service Advisors to thrive. With a hybrid working model, a commitment to diversity, and a supportive work culture, employees can enjoy a fulfilling career while making a genuine impact on customers' lives. The upcoming move to a modern office in Cardiff further enhances the work environment, providing a vibrant space for collaboration and growth.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Cardiff LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer service scenarios with a friend. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve gone above and beyond to help a customer. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor. Job in Cardiff LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any relevant experience, especially in customer service or financial services, to show us you're the right fit!
Show Your Personality:We want to see the real you! Use your cover letter to express why you care about helping customers and how you can make a difference. A friendly tone goes a long way in showing us your genuine interest in the role.
Be Specific About Your Skills:When listing your skills, be specific! Mention your proficiency with Microsoft applications and any problem-solving experiences you've had. This helps us understand how you can contribute to our team right from the start.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission, especially how they aim to provide outstanding customer service. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with responding to queries.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Empathy and Care
During the interview, highlight your ability to empathise with customers. Share stories that showcase your caring nature and how you’ve gone above and beyond to help someone in need. This will resonate well with their focus on customer care.
