At a Glance
- Tasks: Solve customer issues and communicate with business partners to enhance client relations.
- Company: Join a dynamic team at LilyLifestyle in Cardiff, focused on customer satisfaction.
- Benefits: Flexible hours, potential for permanent position, and a supportive work environment.
- Other info: Opportunity for career growth in a vibrant workplace.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Strong problem-solving skills and ability to communicate effectively.
The predicted salary is between 20000 - 25000 £ per year.
Customer Relations Advisor Temporary - ongoing with potential to go permanent.
Potential Qualifications:
- Do you see yourself as a problem solver?
- Are you someone who likes to get to the bottom of an issue?
- Can you make decisions based on facts and findings?
Main duties will include:
- Communicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers.
- Liaising with your colleagues who organise release of information within the current Data Protection guidelines.
- Considering possible regulatory breaches or operational incidents which could affect the business or customer.
- Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed.
- Recording findings and answering questions raised over the phone as well as email and on-line chat.
- Keeping an eye out for patterns/trends that might arise and raise awareness to the management team for further investigation.
Lloyd Recruitment Services are an equal opportunities employer.
Customer Relations Specialist. Job in Cardiff LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Lloyd Recruitment Services, we pride ourselves on fostering a supportive and dynamic work environment in Cardiff, where our Customer Relations Specialists can thrive. With a strong emphasis on employee growth, we offer ongoing training and development opportunities, ensuring that our team members are equipped to excel in their roles while enjoying the benefits of a collaborative culture that values problem-solving and innovation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Specialist. Job in Cardiff LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves investigating complaints, think of examples from your past where you've successfully resolved issues. Be ready to share these stories during your interview.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're proactive and tech-savvy, which is a great fit for a Customer Relations Specialist!
We think you need these skills to ace Customer Relations Specialist. Job in Cardiff LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relations Specialist role. Highlight your problem-solving skills and any relevant experience that shows you can handle customer complaints effectively.
Showcase Communication Skills:Since you'll be communicating with clients and colleagues, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even include examples of how you've successfully resolved issues in the past.
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. Also, make sure to provide accurate information about your previous roles and responsibilities.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our company.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Relations
Familiarise yourself with common customer service scenarios and how to handle them. Think about examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Brush Up on Data Protection
Since the role involves liaising with colleagues about data protection, make sure you understand the basics of GDPR and how it applies to customer relations. This will show that you take compliance seriously and are ready to handle sensitive information.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Prepare a few STAR (Situation, Task, Action, Result) examples that highlight your ability to investigate complaints and make decisions based on facts.
✨Show Your Communication Skills
As you'll be communicating with clients and colleagues, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to refine your responses and ensure you come across as confident and approachable.
