At a Glance
- Tasks: Help customers solve problems and investigate complaints through various communication channels.
- Company: Join a supportive team at a leading customer relations firm in Cardiff.
- Benefits: Flexible hours, potential for permanent role, and a friendly work environment.
- Other info: Opportunity for career growth and development in a dynamic setting.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 20000 - 25000 £ per year.
Temporary - ongoing with potential to go permanent
Potential Qualifications
- Do you see yourself as a problem solver?
- Are you someone who likes to get to the bottom of an issue?
- Can you make decisions based on facts and findings?
Main duties will include:
- Communicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers.
- Liaising with your colleagues who organise release of information within the current Data Protection guidelines.
- Considering possible regulatory breaches or operational incidents which could affect the business or customer.
- Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed.
- Recording findings and answering questions raised over the phone as well as email and on-line chat.
- Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation.
Lloyd Recruitment Services are an equal opportunities employer.
Customer Relations Advisor. Job in Cardiff LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Lloyd Recruitment Services, we pride ourselves on fostering a supportive and dynamic work environment in Cardiff, where our Customer Relations Advisors can thrive. With a strong emphasis on employee growth, we offer ongoing training and development opportunities, ensuring that our team members are equipped to excel in their roles while enjoying the benefits of a collaborative culture that values problem-solving and innovation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Advisor. Job in Cardiff LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves investigating complaints, think of examples from your past where you've successfully resolved issues. We can help you prepare by providing resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insights about the interview process or even refer you internally. Remember, referrals can give you a leg up!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you stand out in the application process.
We think you need these skills to ace Customer Relations Advisor. Job in Cardiff LilyLifestyle Jobs
Some tips for your application 🫡
Show Off Your Problem-Solving Skills:Make sure to highlight your knack for problem-solving in your application. We want to see how you tackle issues and make decisions based on facts, so share examples that showcase your analytical skills.
Communicate Clearly:Since the role involves a lot of communication, ensure your written application is clear and concise. Use straightforward language and structure your thoughts logically, just like you would when speaking to a customer.
Demonstrate Attention to Detail:Pay close attention to the details in your application. We’re looking for someone who can log information accurately and spot trends, so make sure your application is free from typos and errors.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Relations
Familiarise yourself with common customer service scenarios and how to handle them. Think about examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Brush Up on Data Protection
Since the role involves liaising with colleagues about data protection, make sure you understand the basics of GDPR and how it applies to customer interactions. This will show that you take compliance seriously.
✨Practice Active Listening
During the interview, demonstrate your problem-solving skills by actively listening to the questions asked. Take a moment to think before responding, and ensure your answers are clear and concise.
✨Show Your Analytical Side
Be prepared to discuss how you identify patterns or trends in customer feedback. Share specific examples of how you've used data to inform decisions or improve processes in previous roles.
