At a Glance
- Tasks: Coordinate installations and manage service delivery in a fast-paced environment.
- Company: Expanding company near Canterbury with a vibrant culture.
- Benefits: 25 days annual leave, birthday off, perks, and private medical insurance.
- Other info: Enjoy regular team socials and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in service delivery and strong organisational skills required.
The predicted salary is between 30000 - 32000 £ per year.
We are recruiting an Installation & Scheduling Coordinator at an expanding company near Canterbury, Kent. The role is responsible for end‑to‑end coordination of service delivery, including installation delivery, engineer planning, scheduling of national deployments, and maintenance response coordination within a fast‑paced environment.
Benefits:
- 25 days annual leave plus Bank holidays
- Birthdays Off
- 6 Month Reviews
- Home Broadband
- Regular Office Food Events
- Lunch & Learns with Leadership Team
- Regular Team Socials
- Concessions (Discounted UK Holidays, Sky TV Packages, etc.)
- Perkbox (over 9,000 perks, discounts and benefits)
- Virtual GP Appointments – Dr Care Anywhere
- Vitality Private Medical Insurance
Job Details:
- Location: Near Canterbury, Kent (office‑based, own transport required)
- Salary: £30,000 – £32,000
- Duration: 12‑month FTC
- Hours: Monday to Friday, 9am – 5:30pm
Responsibilities:
- Service Delivery & Installation Management: Own and manage delivery of new customer installations, rollouts, moves, adds, and changes. Ensure installations meet defined SLAs, quality standards and customer expectations. Maintain visibility of all active jobs, ensuring progress, completion, and closure.
- Engineer Planning & Resource Management: Plan and coordinate national field engineering resources, including internal engineers and third‑party contractors. Optimise engineer utilisation across installations, fault response, maintenance and upgrade works. Balance planned work vs reactive demand, aligning priority with SLAs and customer impact.
- Scheduling & Coordination: Schedule installations, survey visits, maintenance and fault response. Manage scheduling tools, workflows and booking processes. Ensure efficient routing and geographic clustering of jobs to maximise productivity. Dynamically adjust schedules in response to incidents, delays or changing priorities.
- Incident & Maintenance Response: Oversee coordination of faults, outages and degraded service incidents. Mobilise engineering resources rapidly in line with incident severity and SLA commitments. Act as escalation point for major service‑impacting issues. Maintain communication with operators during incidents, ensuring transparency and confidence.
- Supplier & Contractor Coordination: Manage performance of third‑party engineering partners and contractors. Ensure adherence to SLAs, quality standards, health & safety requirements and address under‑performance when required.
Qualifications:
- Proven experience in Service Delivery, Field Operations or Scheduling Management.
- Strong experience managing field engineering teams and high‑volume installation and fault workflows.
- Demonstrable experience operating in a reactive, SLA‑driven environment.
- Strong organisational and coordination skills across multiple concurrent activities.
- Excellent stakeholder and customer communication capability.
Office Angels is an equal‑opportunities employer. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Installation & Planning Coordinator £32k 26 days A/L. Job in Canterbury LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and expanding company near Canterbury, where as an Installation & Scheduling Coordinator, you will thrive in a supportive work culture that prioritises employee well-being and growth. With generous benefits including 26 days of annual leave, regular team socials, and opportunities for professional development, this role offers a rewarding environment for those looking to make a meaningful impact in service delivery and coordination.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Installation & Planning Coordinator £32k 26 days A/L. Job in Canterbury LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. Practise common interview questions and think of examples that showcase your experience in service delivery and scheduling.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer's mind, which is always a plus.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Installation & Planning Coordinator £32k 26 days A/L. Job in Canterbury LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Installation & Planning Coordinator role. Highlight your experience in service delivery and scheduling management, as well as any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your organisational skills and ability to manage multiple tasks in a fast-paced environment.
Showcase Your Communication Skills:Since this role involves a lot of coordination and communication, make sure to highlight your excellent stakeholder and customer communication capabilities in your application. We want to see how you can keep everyone in the loop!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Installation & Planning Coordinator. Familiarise yourself with service delivery processes, scheduling tools, and how to manage engineering resources effectively. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed installations or coordinated teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and ability to work under pressure, which are crucial for this position.
✨Showcase Your Communication Skills
As an Installation & Planning Coordinator, you'll need to communicate effectively with various stakeholders. During the interview, practice clear and concise communication. Be ready to discuss how you've maintained transparency during incidents or how you've managed relationships with third-party contractors in the past.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or how they measure success in this role. This shows that you're engaged and serious about the opportunity, plus it gives you valuable insights into whether the company is the right fit for you.
