At a Glance
- Tasks: Provide empathetic housing management and support to residents in their communities.
- Company: Large Housing Association dedicated to improving residents' lives.
- Benefits: Competitive pay, flexible hours, and a chance to make a real difference.
- Other info: Opportunity to grow in a supportive environment while making an impact.
- Why this job: Be the voice for residents and help them thrive in their homes.
- Qualifications: Strong communication skills and experience in social housing preferred.
The predicted salary is between 44800 - 59300 £ per year.
Position Overview
Large Housing Association requires a Housing Officer to provide a personal holistic housing management service to residents.
Responsibilities
- Responsible and accountable to residents for providing an excellent, empathetic, and personal housing management service, including regular communication and meetings with each resident at home, and ensuring any issues raised are resolved appropriately.
- Take ownership of your work and support residents to deliver a quality service.
- Influence others and advocate effectively for your residents to get the job done.
- Be connected to tenants in their communities, ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives.
- Ensure tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner.
- Look for opportunities to continually improve the service and anticipate the needs of your customers.
- Assess prospective residents and establish a professional and trustworthy relationship with them from the very start of the tenancy.
- Manage void properties to be ready to let, including specifying work orders on standard voids.
- Manage landlord repair and work with Asset Management colleagues to resolve complex repairs in a timely manner.
- Complete all actions required to ensure effective rent and service charge collection and debt management.
- Identify customer support needs and work with partners to make sure customers are safe in their homes.
- Identify over‑crowding or under‑occupation and work with your customer to help them move to a more suitable home.
- Inspect the condition of each estate you manage every month and take necessary action to keep your estates and blocks clean and tidy and report any hazards or risks.
- Complete all FRA actions as directed.
Skills and Experience
- Excellent communication skills and a commitment to providing the best possible customer experience.
- Previous experience working as a Housing Officer or general Social Housing experience.
Salary
£21.59 per hour PAYE or £28.56 per hour Umbrella.
Residential Housing Officer. Job in Camden LilyLifestyle Jobs in Camden Town employer: United Cerebral Palsy of Georgia
As a leading Housing Association in Camden, we pride ourselves on fostering a supportive and inclusive work culture that prioritises the well-being of both our employees and residents. Our commitment to professional development ensures that as a Residential Housing Officer, you will have ample opportunities for growth while making a meaningful impact in the community. With competitive pay and a focus on empathetic service delivery, we offer a rewarding environment where your contributions truly matter.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residential Housing Officer. Job in Camden LilyLifestyle Jobs in Camden Town
✨Tip Number 1
Network like a pro! Reach out to current or former Housing Officers on LinkedIn or local community groups. They can give you insider tips about the role and might even know of openings that aren't advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing management. Think about how you would handle specific scenarios, like dealing with tenant complaints or managing void properties. We want you to shine!
✨Tip Number 3
Show your passion for community engagement! During interviews, share examples of how you've connected with residents in previous roles or how you plan to support them in their new homes. It’s all about making those personal connections.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Residential Housing Officer. Job in Camden LilyLifestyle Jobs in Camden Town
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your ability to connect with residents. We want to see how you can provide that personal and empathetic service that makes a difference in their lives.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on your relevant experience and skills that align with the role of a Housing Officer.
Demonstrate Ownership:We love candidates who take ownership of their work! Share examples of how you've tackled challenges in previous roles and how you’ve gone above and beyond to support customers.
Tailor Your Application:Make sure to tailor your application specifically for this role. Highlight your experience in social housing and any relevant skills that show you’re the perfect fit for our team at Camden.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Residential Housing Officer inside out. Familiarise yourself with the responsibilities listed in the job description, especially around providing empathetic housing management and supporting residents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples from your past experiences where you've effectively communicated with residents or colleagues. Think about times when you resolved issues or advocated for someone. This will demonstrate your ability to connect with tenants and manage relationships.
✨Be Ready to Discuss Problem-Solving
Expect questions about how you would handle specific situations, like dealing with unacceptable behaviour or managing void properties. Prepare some scenarios where you've successfully tackled similar challenges. This will show that you can think on your feet and take ownership of your work.
✨Demonstrate Your Commitment to Improvement
The job requires a proactive approach to improving services. Be ready to discuss any ideas you have for enhancing tenant satisfaction or streamlining processes. Showing that you’re forward-thinking and eager to contribute to the community will set you apart from other candidates.
