At a Glance
- Tasks: Support colleagues with IT tools and systems, ensuring smooth operations across London.
- Company: Join London's leading homelessness charity making a real difference.
- Benefits: Competitive salary, flexible hours, generous leave, and comprehensive training.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Be part of impactful projects while enhancing your IT skills in a supportive environment.
- Qualifications: Experience in 1st and 2nd line IT support and strong communication skills.
The predicted salary is between 29029 - 31146 £ per year.
Single Homeless Project has an opportunity for an IT Helpdesk Officer to join and work in our team in Kings Cross but you will be based across all of London. You will join us on a full‑time, permanent basis, working 37.5 hours and in return, you will receive a competitive salary starting at £29,029 and rising incrementally to £31,146.38 per annum. We are London’s leading homelessness charity and we get things done.
About the IT Helpdesk Officer role: As an IT Helpdesk Officer, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life‑changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third‑party providers, you’ll play a crucial role in keeping our organisation connected and effective. This role offers variety: you might be resolving a technical issue for a frontline worker, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.
About you:
- Experience providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video.
- Excellent verbal and written communication skills.
- Strong organisational skills and enthusiasm for all duties.
- Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
- Experience troubleshooting hardware including cloud servers, desktops, laptops and network equipment.
- High level of personal organisation with the ability to plan and prioritise own work.
- Experience in Microsoft applications such as Microsoft Dynamics CRM.
Benefits:
- A salary increase after successfully completing a six‑month probationary period.
- A 37.5 hour working week including flexible working hours (core hours 10 am–4 pm) in non‑accommodation services.
- 25 days annual leave, increasing annually to a maximum of 30 days (plus paid Bank holidays).
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5 % of your annual salary.
- Staff Health Cash Plan and discounts scheme.
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work.
- Basic DBS check required.
Equal opportunities: Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident, Committed and IIP Silver accredited.
IT Helpdesk Officer. Job in Camden LilyLifestyle Jobs in Camden Town employer: United Cerebral Palsy of Georgia
At Single Homeless Project, we pride ourselves on being a leading homelessness charity in London, offering a supportive and inclusive work environment for our IT Helpdesk Officers. With competitive salaries, flexible working hours, and a strong focus on employee development through comprehensive training programmes, we empower our team to make a meaningful impact across the city. Join us in a role that not only enhances your IT skills but also contributes to life-changing work for those in need.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Officer. Job in Camden LilyLifestyle Jobs in Camden Town
✨Tip Number 1
Network like a pro! Reach out to current employees at Single Homeless Project on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Helpdesk Officer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Office 365 security and troubleshooting hardware. We want to see that you can handle those tricky questions!
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with the hiring team, let them know why you're passionate about supporting colleagues in their life-changing work. Your energy can really make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to make a difference.
We think you need these skills to ace IT Helpdesk Officer. Job in Camden LilyLifestyle Jobs in Camden Town
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Helpdesk Officer role. Highlight your experience with 1st and 2nd line support, and don’t forget to mention your skills in Office 365 security and cloud management. We want to see how you can help us deliver life-changing work!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our mission at Single Homeless Project. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills:Since excellent verbal and written communication skills are key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your ability to manage issues through various channels. We’re all about effective communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365 security, cloud management, and IT support best practices. Be ready to discuss specific examples of how you've resolved technical issues in the past, as this will show your practical experience and problem-solving skills.
✨Communicate Clearly
Since you'll be dealing with colleagues from various backgrounds, practice explaining technical concepts in simple terms. During the interview, demonstrate your excellent verbal and written communication skills by being clear and concise when answering questions.
✨Show Your Organisational Skills
Prepare to talk about how you manage your workload and prioritise tasks. Share examples of how you've successfully handled multiple IT support requests or projects at once, as this will highlight your ability to stay organised and effective under pressure.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your troubleshooting abilities. Think of a few challenging situations you've encountered in previous roles and how you resolved them. This will help you showcase your critical thinking and adaptability in real-world situations.
