At a Glance
- Tasks: Provide empathetic housing management and support to residents in their communities.
- Company: Large Housing Association dedicated to improving residents' lives.
- Benefits: Competitive pay, flexible hours, and a chance to make a real difference.
- Other info: Opportunity to grow in a supportive environment while making an impact.
- Why this job: Be the voice for residents and help them thrive in their homes.
- Qualifications: Strong communication skills and experience in social housing preferred.
The predicted salary is between 44800 - 59300 £ per year.
Position Overview
Large Housing Association requires a Housing Officer to provide a personal holistic housing management service to residents.
Responsibilities
- Responsible and accountable to residents for providing an excellent, empathetic, and personal housing management service, including regular communication and meetings with each resident at home, and ensuring any issues raised are resolved appropriately.
- Take ownership of your work and support residents to deliver a quality service.
- Influence others and advocate effectively for your residents to get the job done.
- Be connected to tenants in their communities, ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives.
- Ensure tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner.
- Look for opportunities to continually improve the service and anticipate the needs of your customers.
- Assess prospective residents and establish a professional and trustworthy relationship with them from the very start of the tenancy.
- Manage void properties to be ready to let, including specifying work orders on standard voids.
- Manage landlord repair and work with Asset Management colleagues to resolve complex repairs in a timely manner.
- Complete all actions required to ensure effective rent and service charge collection and debt management.
- Identify customer support needs and work with partners to make sure customers are safe in their homes.
- Identify over‑crowding or under‑occupation and work with your customer to help them move to a more suitable home.
- Inspect the condition of each estate you manage every month and take necessary action to keep your estates and blocks clean and tidy and report any hazards or risks.
- Complete all FRA actions as directed.
Skills and Experience
- Excellent communication skills and a commitment to providing the best possible customer experience.
- Previous experience working as a Housing Officer or general Social Housing experience.
Salary
£21.59 per hour PAYE or £28.56 per hour Umbrella.
Housing Officer. Job in Camden LilyLifestyle Jobs in Camden Town employer: United Cerebral Palsy of Georgia
As a leading Housing Association in Camden, we pride ourselves on fostering a supportive and inclusive work culture that prioritises the well-being of both our employees and residents. Our Housing Officers enjoy competitive pay, ongoing professional development opportunities, and the chance to make a meaningful impact in the community by advocating for residents' needs and enhancing their living conditions. Join us to be part of a dedicated team that values empathy, collaboration, and continuous improvement in housing management.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer. Job in Camden LilyLifestyle Jobs in Camden Town
✨Tip Number 1
Network like a pro! Reach out to current Housing Officers or professionals in the housing sector. Ask them about their experiences and any tips they might have. This can give you insider knowledge and potentially lead to job opportunities.
✨Tip Number 2
Show your passion for community! When you get the chance to chat with potential employers, share your commitment to helping residents and improving their living conditions. Let them see that you genuinely care about making a difference.
✨Tip Number 3
Prepare for interviews by practising common questions related to housing management. Think about scenarios where you've successfully resolved issues or supported residents. We want you to shine and show how you can bring value to their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housing Officer. Job in Camden LilyLifestyle Jobs in Camden Town
Some tips for your application 🫡
Show Your Empathy:As a Housing Officer, empathy is key! Make sure your application reflects your understanding of residents' needs and how you can support them. Share examples of how you've helped others in the past.
Highlight Your Communication Skills:Communication is at the heart of this role. Use your application to showcase your excellent communication skills. Whether it's through writing or speaking, let us know how you connect with people effectively.
Demonstrate Ownership:We love candidates who take ownership of their work! In your application, mention times when you've taken initiative to resolve issues or improve services. Show us you're proactive and ready to tackle challenges head-on.
Tailor Your Application:Make your application stand out by tailoring it to the job description. Use keywords from the listing and relate your experience directly to the responsibilities mentioned. And remember, apply through our website for the best chance!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Officer inside out. Familiarise yourself with the responsibilities mentioned in the job description, like managing tenancies and supporting residents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since the role requires providing an empathetic service to residents, think of examples from your past experiences where you've demonstrated empathy and effective communication. Be ready to discuss how you’ve handled difficult situations or resolved conflicts, as this will highlight your suitability for the role.
✨Be Community-Focused
The job involves connecting with tenants and understanding their needs. Prepare to talk about how you would engage with the community and support residents in maintaining their tenancies. Share any relevant experiences where you’ve worked closely with individuals or groups to improve their living conditions.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the challenges they face in housing management, or how they measure success in resident satisfaction. This shows that you’re not just interested in the job, but also in contributing positively to the organisation.
