At a Glance
- Tasks: Provide expert housing advice and support to prevent homelessness.
- Company: Join a dedicated team at Cambridge's local council.
- Benefits: Competitive pay, supportive work environment, and valuable experience.
- Other info: Work Monday to Friday with opportunities for personal growth.
- Why this job: Make a real difference in people's lives by helping them secure housing.
- Qualifications: Experience in customer service and providing complex advice is essential.
The predicted salary is between 43600 - 43600 £ per year.
The purpose of this role is to provide specialist and comprehensive housing advice and options to members of the public and delivering the Council's statutory homelessness functions, focused on preventing and relieving homelessness while managing expectations.
The post holder will assess customers' needs and housing options, agreeing these in the form of a 'personal housing plan'. For customers who are threatened with homelessness, this will mean working to prevent homelessness or identify alternative housing options. The post holder will respond to immediate homelessness situations and arrange placement in emergency accommodation. Where a homeless application is triggered, the post holder will make key decisions about whether the Council's statutory duties have been discharged and issue formal decision notifications.
Work with colleagues and other professionals to offer enhanced housing options which address the problems that are the root cause of the homelessness with a view to securing and sustaining accommodation. The post holder will provide housing advice regarding landlord and tenant law; housing rights; defending possession proceedings and assessing housing need with reference to the Lettings Policy and sub-regional Choice Based Lettings system.
The role will bring the post holder into contact with customers with a range of needs. Some are complex, including mental health, substance misuse, offending history, abuse and exploitation and require an objective, empathetic, non-judgemental approach.
Experience:- Demonstrable experience of providing high level customer service.
- Practical experience of providing complex advice to the public.
- Practical experience of negotiating and exerting influence to achieve desired outcomes.
- Experience of interpreting and applying complex information including legislation, guidance and caselaw.
- Experience of working effectively on one's own initiative.
- Experience of contributing and working effectively as part of a team and wider organisation.
- Legislation and guidance pertaining to homelessness, housing, social housing allocations and associated public sector provisions.
- Understanding of the challenges faced by those experiencing homelessness.
Housing Support Advisor. Job in Cambridge LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Housing Support Advisor at Mandela House in Cambridge, you will join a dedicated team committed to making a real difference in the community by providing essential housing advice and support. The role offers a supportive work culture that values empathy and collaboration, with opportunities for professional growth and development in the public sector. Enjoy a competitive salary, a stable Monday to Friday schedule, and the chance to contribute to meaningful change in the lives of those facing homelessness.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Advisor. Job in Cambridge LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing advice and customer service. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 3
Showcase your empathy and problem-solving skills during interviews. Share specific examples of how you've helped individuals in challenging situations, especially those facing homelessness. This will demonstrate that you understand the complexities of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Support Advisor. Job in Cambridge LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in providing housing advice and customer service. Use examples that showcase your understanding of homelessness legislation and your ability to work with diverse needs.
Showcase Your Skills:Don’t forget to emphasise your negotiation skills and your experience in interpreting complex information. We want to see how you can influence outcomes positively, so share specific instances where you've made a difference.
Be Personable:Remember, this role involves working with people from various backgrounds. Use your application to demonstrate your empathetic and non-judgemental approach. A personal touch can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role promptly!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on the relevant legislation and guidance related to homelessness and housing. Familiarise yourself with the key issues faced by those experiencing homelessness, as this will show your understanding of the role and its challenges.
✨Showcase Your Empathy
This role requires a non-judgemental and empathetic approach. Prepare examples from your past experiences where you've successfully supported individuals in difficult situations. Highlight how you managed to provide advice while being sensitive to their needs.
✨Demonstrate Your Negotiation Skills
Think of specific instances where you've had to negotiate or influence outcomes. Whether it was resolving a conflict or helping someone find a solution, be ready to discuss how you achieved your goals while maintaining positive relationships.
✨Team Player Vibes
Collaboration is key in this role. Be prepared to talk about your experience working in teams and how you’ve contributed to achieving common goals. Share examples that illustrate your ability to work effectively with colleagues and other professionals.
