At a Glance
- Tasks: Support on-site teams and be the go-to contact for residents during construction projects.
- Company: Reputable construction company known for large-scale building projects.
- Benefits: Competitive salary up to £35,000 plus a comprehensive package.
- Other info: Full-time, site-based role with opportunities for professional growth.
- Why this job: Make a real difference in community engagement while working on exciting construction projects.
- Qualifications: Strong communication skills and experience in customer-facing roles preferred.
The predicted salary is between 30000 - 35000 £ per year.
Location: Surrey
Hours: Monday to Friday, 8:00am - 5:00pm
Contract: Permanent (full-time, site-based)
We are working with a reputable construction company delivering large-scale building projects who are looking to appoint a Resident Liaison Officer to join their team on a permanent basis. This is a fully site-based role due to the nature of the work, so applicants must be able to commute to site daily (car driver preferred). Salary is paying up to £35,000 + package (depending on experience).
The Role
You will play a key role in supporting on-site project teams while acting as a central point of contact for residents and stakeholders. The position requires strong organisation, communication, and coordination skills to ensure projects run smoothly and residents are kept informed throughout.
Key Responsibilities
- Maintain accurate project records, communication logs, and documentation systems
- Draft clear and professional correspondence to residents and stakeholders
- Prepare and distribute bulk communications regarding surveys, appointments, and scheduled works
- Manage incoming calls and arrange appointments efficiently
- Engage directly with residents to understand and manage individual needs and expectations
- Organise and schedule property surveys and access appointments
- Track and manage appointments, ensuring compliance with site access and security procedures
- Record, monitor, and report on issues raised by residents, ensuring timely resolution
- Work collaboratively with site teams to resolve issues and suggest improvements
- Ensure all processes are carried out in line with health and safety regulations
- Escalate complex or unresolved matters to senior team members where appropriate
- Accurately update internal systems with deliveries and ensure supporting documentation is shared with relevant teams
- Record weekly stock data following site audits and submit to head office
- Monitor internal task alerts and follow up to ensure actions are completed on time
- Carry out right-to-work checks for subcontractors in line with compliance requirements
- Maintain and update site identification records for operatives
- Collect and track resident satisfaction feedback
- Work with the project team to review feedback and improve overall service delivery
Skills & Experience
- Strong written and verbal communication skills
- Previous experience in a customer-facing or liaison role, ideally within construction, housing, or property environments
- Ability to manage expectations and handle queries in a professional and calm manner
- Highly organised with strong attention to detail
- Able to prioritise workload effectively in a fast-paced environment
- Confident working on-site alongside operational teams
- Full UK driving licence and access to a vehicle preferred
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience using document management or project systems (e.g. SharePoint or similar platforms)
Resident Liaison Officer. Job in Camberley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a reputable construction company in Camberley as a Resident Liaison Officer, where you will be part of a supportive and dynamic work culture that values communication and collaboration. With a focus on employee growth, the company offers opportunities for professional development while ensuring a healthy work-life balance with Monday to Friday hours. Enjoy a competitive salary package and the chance to make a meaningful impact on large-scale building projects within the community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer. Job in Camberley LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the construction industry, especially those who work as Resident Liaison Officers. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers, highlight your strong communication and organisational skills. Share specific examples of how you've successfully managed resident expectations or resolved issues in previous roles.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t wait for the application window to open. Reach out directly to the company through our website and express your interest. A little initiative can go a long way!
✨Tip Number 4
Follow up after interviews! Send a quick thank-you email to the interviewers, reiterating your enthusiasm for the role. This not only shows your professionalism but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Liaison Officer. Job in Camberley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your relevant experience in customer-facing positions, especially in construction or property environments, to show us you’re the right fit!
Show Off Your Communication Skills:Since this role is all about communication, give us examples of how you've effectively managed resident or stakeholder interactions in the past. Clear and professional correspondence is key, so let that shine through in your application.
Be Organised:Demonstrate your organisational skills by outlining how you’ve managed multiple tasks or projects simultaneously. We want to see that you can keep everything on track, just like you would in a busy site environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, like managing communication logs and engaging with residents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on strong communication, prepare examples from your past experiences where you've effectively communicated with stakeholders or resolved issues. Practising how to articulate these examples clearly will help you shine during the interview.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this position. Bring along any tools or methods you use to stay organised, such as project management software or personal tracking systems. Discuss how you prioritise tasks in a fast-paced environment to reassure them that you can handle the demands of the job.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, or specific projects. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation!
