At a Glance
- Tasks: Support on-site teams and be the go-to contact for residents during construction projects.
- Company: Reputable construction company known for large-scale building projects.
- Benefits: Competitive salary up to £35,000 plus a comprehensive package.
- Other info: Dynamic site-based role with opportunities for career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and experience in customer-facing roles preferred.
The predicted salary is between 30000 - 35000 £ per year.
Location: Surrey
Hours: Monday to Friday, 8:00am - 5:00pm
Contract: Permanent (full-time, site-based)
We are working with a reputable construction company delivering large-scale building projects who are looking to appoint a Resident Liaison Officer to join their team on a permanent basis. This is a fully site-based role due to the nature of the work, so applicants must be able to commute to site daily (car driver preferred). Salary is paying up to 35,000 + package (depending on experience).
The Role
- You will play a key role in supporting on-site project teams while acting as a central point of contact for residents and stakeholders.
- The position requires strong organisation, communication, and coordination skills to ensure projects run smoothly and residents are kept informed throughout.
Key Responsibilities
- Maintain accurate project records, communication logs, and documentation systems.
- Draft clear and professional correspondence to residents and stakeholders.
- Prepare and distribute bulk communications regarding surveys, appointments, and scheduled works.
- Manage incoming calls and arrange appointments efficiently.
- Engage directly with residents to understand and manage individual needs and expectations.
- Organise and schedule property surveys and access appointments.
- Track and manage appointments, ensuring compliance with site access and security procedures.
- Record, monitor, and report on issues raised by residents, ensuring timely resolution.
- Work collaboratively with site teams to resolve issues and suggest improvements.
- Ensure all processes are carried out in line with health and safety regulations.
- Escalate complex or unresolved matters to senior team members where appropriate.
- Accurately update internal systems with deliveries and ensure supporting documentation is shared with relevant teams.
- Record weekly stock data following site audits and submit to head office.
- Monitor internal task alerts and follow up to ensure actions are completed on time.
- Carry out right-to-work checks for subcontractors in line with compliance requirements.
- Maintain and update site identification records for operatives.
- Collect and track resident satisfaction feedback.
- Work with the project team to review feedback and improve overall service delivery.
Skills & Experience
- Strong written and verbal communication skills.
- Previous experience in a customer-facing or liaison role, ideally within construction, housing, or property environments.
- Ability to manage expectations and handle queries in a professional and calm manner.
- Highly organised with strong attention to detail.
- Able to prioritise workload effectively in a fast-paced environment.
- Confident working on-site alongside operational teams.
- Full UK driving licence and access to a vehicle preferred.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Experience using document management or project systems (e.g. SharePoint or similar platforms).
Construction Resident Liaison Officer. Job in Camberley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a reputable construction company in Camberley as a Resident Liaison Officer, where you will be part of a supportive and dynamic team dedicated to delivering large-scale projects. With a focus on employee growth, the company offers a collaborative work culture that values communication and organisation, ensuring you have the tools and opportunities to thrive in your role. Enjoy a competitive salary package and the chance to make a meaningful impact in the community while working in a vibrant location.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Construction Resident Liaison Officer. Job in Camberley LilyLifestyle Jobs
✨Tip Number 1
Get to know the company before your interview! Research their recent projects and values. This will help us tailor our conversation and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to engage with residents and stakeholders. We can role-play common scenarios to boost your confidence and ensure you're ready for any questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider info about the company culture and possibly even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress and provide support throughout the process.
We think you need these skills to ace Construction Resident Liaison Officer. Job in Camberley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your relevant experience in customer-facing positions, especially within construction or property environments, to show us you’re the right fit.
Show Off Your Communication Skills:Since this role is all about communication, give us examples of how you've effectively managed resident or stakeholder interactions in the past. Use clear and professional language in your written application to demonstrate your skills.
Be Organised:We love a candidate who can keep things in order! Mention any tools or systems you’ve used to manage documentation or project records. This will show us that you can handle the organisational demands of the job.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, like managing communication logs and engaging with residents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on strong communication, prepare examples from your past experiences where you've effectively communicated with stakeholders or resolved conflicts. Practising clear and professional correspondence can also give you an edge, so consider drafting a mock email to a resident about a project update.
✨Demonstrate Organisation and Prioritisation
Being highly organised is crucial for this position. Think of specific instances where you've successfully managed multiple tasks or projects simultaneously. During the interview, share how you prioritised your workload and ensured timely completion of tasks, especially in fast-paced environments.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or specific projects you'll be working on. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
