At a Glance
- Tasks: Lead and support IT technicians across schools, ensuring top-notch service delivery.
- Company: Join a dynamic organisation in the Education sector focused on IT excellence.
- Benefits: Enjoy 25 days holiday, pension contributions, life insurance, and more.
- Other info: Opportunity for career growth and development in a supportive environment.
- Why this job: Make a real difference in education by enhancing IT services for students and staff.
- Qualifications: Experience in managing IT teams and strong technical skills required.
The predicted salary is between 36000 - 36000 £ per year.
Calne, Wiltshire (with some travel to other sites)
c£36,000 per year
Plus 25 days holiday plus bank holidays, Pension (local government 22%), Life Insurance, etc.
The Opportunity: Our client based in the Education sector are looking for an IT Services Team Lead who will be responsible for managing and supporting IT technicians across multiple schools within the organisation, ensuring high-quality IT service delivery and operational excellence. This role combines line management, technical support and coordination with regional leadership to deliver business-as-usual (BAU) activities. The post-holder also acts as a second-line technician for their allocated area, providing advanced troubleshooting and technical expertise. NB: Candidates must be able to pass an enhanced DBS check upon joining the organisation.
Skills and Experience:
- Line manage, support and train IT technicians across one or more regions (up to 5 to 6 direct reports).
- Conduct regular performance reviews, coaching, and skills development for technicians.
- Ensure consistent service standards and adherence to Trust IT policies across all schools in the cluster.
- Provide operational technical support to the region(s).
- Serve as second-line technician for the region(s), handling escalated technical issues beyond first-line capability.
- Provide advanced troubleshooting for hardware, software, networking, and cloud services.
- Support project delivery within the trust, including device rollouts, network upgrades and system migrations.
- Strong technical knowledge of Windows, M365, networking and device management.
- Experience managing and developing IT Technicians.
- Full driving licence and access to a vehicle for travelling between sites.
Applications: To apply, contact John Noonan at ISR.
IT Services Team Manager. Job in Calne LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As an employer in the education sector, our client offers a supportive and collaborative work environment where IT Services Team Managers can thrive. With a focus on employee development, you will have access to training opportunities and regular performance reviews to enhance your skills. Additionally, the generous benefits package, including 25 days of holiday and a strong pension scheme, ensures a rewarding work-life balance while making a meaningful impact across multiple schools in the region.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Team Manager. Job in Calne LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the lookout for an IT Services Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss Windows, M365, and networking. We recommend practising common interview questions related to team management and troubleshooting to show off your expertise.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing and developing IT technicians. Share specific examples of how you've improved service delivery or resolved complex issues in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always looking for passionate individuals who can help us deliver top-notch IT services in the education sector.
We think you need these skills to ace IT Services Team Manager. Job in Calne LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Services Team Manager role. Highlight your experience in managing IT technicians and any relevant technical skills you have. We want to see how your background fits with what we're looking for!
Showcase Your Leadership Skills:Since this role involves line management, be sure to showcase your leadership experience. Talk about how you've supported and developed team members in the past. We love seeing examples of coaching and performance reviews!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets to the point!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, M365, networking, and device management. Be ready to discuss specific scenarios where you've provided advanced troubleshooting or managed IT projects, as this will show your expertise and confidence.
✨Showcase Your Leadership Skills
Since this role involves managing and training IT technicians, prepare examples of how you've successfully led a team in the past. Think about times when you conducted performance reviews or coached someone to improve their skills—this will highlight your ability to manage and develop others.
✨Understand the Organisation's Needs
Research the education sector and the specific challenges faced by schools regarding IT services. Being able to articulate how you can ensure high-quality service delivery and operational excellence will demonstrate that you're not just technically savvy but also aligned with the organisation's goals.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, such as handling escalated technical issues or coordinating with regional leadership. Practise your responses to these scenarios, focusing on your problem-solving approach and how you would ensure consistent service standards across multiple sites.
