At a Glance
- Tasks: Lead and support IT technicians across schools, ensuring top-notch IT service delivery.
- Company: Join a dynamic organisation in the education sector focused on operational excellence.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension, life insurance, and more.
- Other info: Opportunity for growth and development in a supportive environment.
- Why this job: Make a real difference in education by enhancing IT services and supporting your team.
- Qualifications: Experience in managing IT teams and strong technical skills in Windows and M365.
The predicted salary is between 36000 - 36000 £ per year.
Calne, Wiltshire (with some travel to other sites) c£36,000 per year. Plus 25 days holiday plus bank holidays, Pension (local government 22%), Life Insurance, etc.
The Opportunity: Our client based in the Education sector are looking for an IT Services Team Lead who will be responsible for managing and supporting IT technicians across multiple schools within the organisation, ensuring high-quality IT service delivery and operational excellence. This role combines line management, technical support and coordination with regional leadership to deliver business-as-usual (BAU) activities. The post-holder also acts as a second-line technician for their allocated area, providing advanced troubleshooting and technical expertise. NB: Candidates must be able to pass an enhanced DBS check upon joining the organisation.
Skills and Experience:
- Line manage, support and train IT technicians across one or more regions (up to 5 to 6 direct reports).
- Conduct regular performance reviews, coaching, and skills development for technicians.
- Ensure consistent service standards and adherence to Trust IT policies across all schools in the cluster.
- Provide operational technical support to the region(s).
- Serve as second-line technician for the region(s), handling escalated technical issues beyond first-line capability.
- Provide advanced troubleshooting for hardware, software, networking, and cloud services.
- Support project delivery within the trust, including device rollouts, network upgrades and system migrations.
- Strong technical knowledge of Windows, M365, networking and device management.
- Experience managing and developing IT Technicians.
- Full driving licence and access to a vehicle for travelling between sites.
Applications: To apply, contact John Noonan at ISR.
IT Services Team Lead. Job in Calne LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As an employer in the education sector, our client offers a supportive and collaborative work environment where IT Services Team Leads can thrive. With a focus on employee growth, you will have opportunities for professional development through regular training and performance reviews, all while enjoying a competitive salary and generous benefits package including 25 days of holiday and a robust pension scheme. Located in Calne, Wiltshire, this role not only allows you to make a meaningful impact on the IT services across multiple schools but also provides a chance to be part of a community dedicated to educational excellence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Team Lead. Job in Calne LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the hunt for an IT Services Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and management experience. Be ready to discuss how you've successfully led teams and tackled complex IT issues. We want to see your problem-solving skills shine!
✨Tip Number 3
Don’t forget to showcase your passion for education and technology during interviews. Share examples of how you've improved IT services in previous roles, and how you can bring that expertise to the schools you'll be supporting.
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, plus it shows you’re serious about joining the team. Let’s get you one step closer to that IT Services Team Lead position!
We think you need these skills to ace IT Services Team Lead. Job in Calne LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Services Team Lead role. Highlight your experience in managing IT technicians and any relevant technical skills you have. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership and technical expertise, and don’t forget to mention your passion for education and IT services.
Showcase Your Technical Skills:Since this role requires strong technical knowledge, make sure to showcase your skills in Windows, M365, networking, and device management. We love seeing candidates who can demonstrate their troubleshooting abilities and technical know-how!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
As an IT Services Team Lead, you'll need to showcase your technical expertise. Brush up on your knowledge of Windows, M365, networking, and device management. Be ready to discuss specific scenarios where you've successfully troubleshot issues or led projects.
✨Demonstrate Leadership Skills
Since this role involves managing a team of IT technicians, it's crucial to highlight your leadership experience. Prepare examples of how you've coached or developed team members in the past, and be ready to discuss your approach to performance reviews and skills development.
✨Understand the Education Sector
Familiarise yourself with the unique challenges and requirements of providing IT services in the education sector. Research the organisation's values and how they align with your own, so you can articulate why you're a great fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of specific situations where you've had to handle escalated technical issues or coordinate with regional leadership. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
