At a Glance
- Tasks: Lead and inspire a dynamic call centre team to achieve success and improve performance.
- Company: Join a vibrant company in Wythenshawe with a focus on growth and development.
- Benefits: Competitive salary, benefits package, and opportunities for personal development.
- Other info: Enjoy a supportive culture with opportunities for career advancement.
- Why this job: Make a real impact by coaching and motivating a team in a fast-paced environment.
- Qualifications: Experience in leading teams, strong analytical skills, and a passion for coaching.
The predicted salary is between 30000 - 33000 £ per year.
Location: Wythenshawe (office based)
Term: Full Time, Permanent
Contract: 40 hours per week Mon-Sun rotating shifts (8am‑4pm / 10am‑6pm / 12pm‑8pm) (rotating weekly shifts), 1 in 4 weekends
Salary: £30,000 - £33,000 DOE + benefits
CCA Recruitment is excited to be recruiting for a Call Centre Team Leader to join a client based in Wythenshawe M22.
The ideal candidate will inspire and motivate a team of contact centre professionals, supporting ambition and building on motivation. The ability to identify training needs to improve performance, and a solid understanding of contact centre methodologies to coach and develop the team, will be essential. This role delivers growth through improved skills and behaviours of the team.
Role Duties
- Build and deliver success plans for the team
- Evaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPIs
- Continually assess the skill levels of the team, implementing remedial plans to enable success
- Support personal development planning
- Inspire teams with creative engagement and effective use of leadership tools to influence performance and create a high energy and motivated work environment
- Provide individual coaching sessions for excellence
- Identify and address barriers to success with individuals and the collective team
- Collate and track analysis of effectiveness, customer experience and skill levels, presenting findings for further initiatives
- Contribute to operational action plans and initiatives including process and system improvements
- Articulate reporting and analysis of the team’s performance
- Effectively manage competencies for both self and the team
- Deliver a fantastic customer experience through all interactions from self and the team
Experience Required
- Evidence of leading a contact centre team to success
- Experience delivering against metrics
- Experience positively influencing growth and improvement with individuals
- Experience with different sales and coaching methodologies
- Attention to detail
- Proven track record of analytical and reporting skills
- Excellent time and task management
Call Centre Team Supervisor. Job in Wythenshawe LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our Wythenshawe location, we pride ourselves on fostering a dynamic and supportive work culture that empowers our Call Centre Team Supervisors to thrive. With a focus on personal development and continuous improvement, we offer comprehensive training opportunities and a collaborative environment where your leadership can truly make an impact. Join us for a rewarding career where your contributions are valued, and enjoy competitive benefits alongside a vibrant team atmosphere.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Team Supervisor. Job in Wythenshawe LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've inspired or motivated a team. Be ready to share these stories during your interview to demonstrate how you can bring that energy to their call centre.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team dynamics. Plus, it gives you a chance to assess if this is the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Call Centre Team Supervisor. Job in Wythenshawe LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Team Leader role. Highlight your experience in leading teams, achieving metrics, and any coaching methodologies you've used. We want to see how you can inspire and motivate a team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved team performance and created a positive work environment. Let us know what makes you tick!
Showcase Your Analytical Skills:Since the role involves tracking performance and analysing data, make sure to mention any relevant experience you have with reporting and analysis. We love candidates who can back up their achievements with numbers!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before heading into the interview, make sure you understand the role of a Call Centre Team Supervisor inside out. Familiarise yourself with key metrics and methodologies used in contact centres. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've inspired and motivated teams in the past. Think about times when you identified training needs or implemented performance improvement plans. This is your chance to demonstrate your ability to lead and develop a team effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations that may arise in a call centre environment. Prepare for questions like how you would deal with underperforming team members or how you would improve customer experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or specific challenges the team is currently facing. This shows that you're not just interested in the job, but also in contributing positively to the team and the organisation.
