At a Glance
- Tasks: Help customers navigate their financial journeys through calls and support.
- Company: Join a supportive team at LilyLifestyle, focused on customer wellbeing.
- Benefits: Competitive salary, bonuses, hybrid work, and tailored benefits.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact on people's lives while developing your skills.
- Qualifications: Great listening skills and a passion for helping others.
The predicted salary is between 28911 - 28911 £ per year.
Customer Solutions Associate Salary: 28,911 (depending on experience) plus incentives up to 20% of your quarterly earnings and an annual bonus.
Location: Leeds, Thorpe Park, Hybrid working.
Start date: We have start dates for June; Assessment Centres will be running in our office during June.
Join us as a Customer Solutions Associate in our contact centre, you'll help to navigate our customers' journey and bring people back to financial health. You'll be the real first point of contact for our customers, answering inbound and making outbound calls. You'll be the ear that listens to their financial struggles and the voice that guides them through it. It's hard work with a real focus on listening skills, ensuring we achieve the right outcome for our customers whilst working towards KPI's. It's not for everyone, but in this role, you can make a real impact on peoples' lives.
What we are looking for:
- Demonstrable skills of supporting customers
- Great listening and communication skills
- To be a people person and have an empathetic ear.
- Resilience and ability to work towards and exceed targets.
- Enthusiasm, passion, and dedication to achieve business and personal goals.
- Previous contact centre experience is desirable.
- Experience working in a regulated environment is also desirable.
If you're excited about this role but don't meet every requirement, don't worry, still apply. Your unique perspective could be just what we're looking for.
What you'll get:
- Salary of 28,911 depending on experience
- Pay increases – including on passing probation at 6 months, reviewed at 12 months
- A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to an additional 30% of your annual salary
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover
- Hybrid working for the best of both worlds – collaboration and focus
- Free onsite parking, saving you time and money
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more – giving you more time for what matters most
- Peace of mind with life assurance that supports your loved ones, no matter what
- A culture that celebrates you and supports your wellbeing – with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks – Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) – and connect with a community that celebrates and supports you
We welcome people from all backgrounds and experiences. Whatever your identity – culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability – if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed.
Call Centre Solutions Associate. Job in Swillington Common LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. As a Customer Solutions Associate in Leeds, you'll enjoy competitive salaries, flexible hybrid working options, and a range of benefits tailored to enhance your lifestyle, including generous holiday allowances and performance-related bonuses. Join us to make a meaningful impact on customers' lives while being part of a vibrant community that celebrates diversity and encourages personal development.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Solutions Associate. Job in Swillington Common LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LilyLifestyle. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! Since this role is all about helping customers navigate their financial journeys, try some mock calls with friends or family. Focus on really listening to their concerns and responding empathetically. It’ll make a world of difference during your assessment.
✨Tip Number 3
Show off your resilience! Be ready to share examples of how you've handled tough situations in the past. Whether it’s dealing with difficult customers or meeting challenging targets, demonstrating your ability to bounce back will impress the hiring team.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you don’t tick every box in the job description, your unique experiences could be just what we need. We’re all about finding the right fit, so go ahead and submit your application!
We think you need these skills to ace Call Centre Solutions Associate. Job in Swillington Common LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Solutions Associate role. Highlight your listening skills and any previous experience in contact centres, as these are key to impressing us!
Show Your Passion:Let your enthusiasm shine through! We want to see your dedication to helping customers and making a positive impact on their financial journeys. Share any relevant experiences that showcase your passion.
Be Authentic:Don’t be afraid to show your true self in your application. We value unique perspectives, so if you don’t meet every requirement, just explain how your background can bring something special to our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly about the next steps!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Solutions Associate entails. Familiarise yourself with the key responsibilities, especially around listening skills and customer support. This will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Showcase Your Listening Skills
Since this role heavily relies on listening to customers' financial struggles, prepare examples from your past experiences where you've successfully used your listening skills. Think of situations where you helped someone by truly understanding their needs and guiding them through a solution.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and resilience. Practice answering questions like, 'How would you handle a frustrated customer?' or 'Can you describe a time you exceeded targets?' This will show your ability to think on your feet and your commitment to achieving results.
✨Emphasise Your Empathy and Passion
This role is all about making a real impact on people's lives, so be ready to express your passion for helping others. Share personal stories or motivations that highlight your empathetic nature and dedication to supporting customers through tough times.
