At a Glance
- Tasks: Lead a team to deliver outstanding customer service and resolve complaints.
- Company: Join Cardo Group, dedicated to high-quality property maintenance and community engagement.
- Benefits: Competitive salary up to £45,000 and opportunities for career development.
- Other info: Fast-paced role with a focus on resident engagement and satisfaction.
- Why this job: Make a real impact on customer experience in a supportive team environment.
- Qualifications: Experience in call centre management and strong leadership skills.
The predicted salary is between 45000 - 45000 £ per year.
Location: Kingston upon Thames
Company: Cardo Group
Salary: Competitive, up to £45,000 (depending on experience)
About Cardo Group
Cardo Group is committed to delivering high-quality property maintenance and support services, with a strong focus on customer satisfaction and community engagement. We pride ourselves on putting residents first and creating positive, lasting relationships.
The Role
We are looking for a proactive and people-focused Call Centre Manager to lead a small team of 6 Call Handlers in our Kingston office. You will play a key role in ensuring excellent service delivery, effective complaint resolution, and meaningful resident engagement.
Key Responsibilities
- Manage, motivate, and support a team of 6 Call Handlers to deliver outstanding customer service
- Oversee day-to-day call centre operations, ensuring performance targets and service levels are met
- Handle and resolve escalated complaints efficiently and professionally
- Drive improvements in resident engagement and satisfaction
- Monitor call quality, provide coaching, and implement continuous improvement strategies
- Produce performance reports and identify trends to inform service improvements
- Collaborate with internal teams to ensure a seamless customer experience
About You
- Proven experience in a call centre or customer service management role
- Strong background in handling complaints and resolving complex customer issues
- Excellent leadership and team development skills
- Passion for delivering high-quality customer service and resident engagement
- Strong organisational and problem-solving abilities
- Comfortable working in a fast-paced environment
What We Offer
- Competitive salary up to £45,000
- Opportunity to lead a close-knit, supportive team
- A role where you can make a real impact on customer experience
- Career development within a growing organisation
How to Apply
If you’re a driven leader with a passion for customer service and team development, we’d love to hear from you.
Call Centre Manager. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Cardo Group, we pride ourselves on fostering a supportive and collaborative work environment in our Kingston upon Thames office, where you can truly make a difference as a Call Centre Manager. With a competitive salary of up to £45,000 and opportunities for career development, we are dedicated to empowering our employees to excel in their roles while prioritising resident engagement and satisfaction. Join us to lead a passionate team and contribute to our mission of delivering exceptional customer service and community support.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Manager. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Call Centre Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. Think about your past experiences and how they align with what Cardo Group is looking for. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to discuss how you’ve motivated teams and resolved complaints in the past. Remember, they’re looking for someone who can drive improvements and enhance resident engagement!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Call Centre Manager. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Manager role. Highlight your leadership experience and any achievements in customer service to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and how you’ve successfully managed teams in the past. We want to see your personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled complaints or resolved issues in a call centre environment. We love seeing candidates who can think on their feet and drive improvements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand Cardo Group's mission and values. Familiarise yourself with their approach to customer service and community engagement. This will help you demonstrate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you motivated your team or resolved conflicts. This will show that you're not just a manager, but a leader who can inspire others.
✨Be Ready for Scenario Questions
Expect questions about handling complaints and improving customer satisfaction. Prepare by thinking through some challenging scenarios you've faced and how you resolved them. This will highlight your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team's current challenges or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
