At a Glance
- Tasks: Provide 1st line IT support and troubleshoot issues for users globally.
- Company: Join a growing organisation with a collaborative IT team in Caerphilly.
- Benefits: Competitive salary, career development, and hybrid working options.
- Other info: Enjoy a supportive environment with exposure to global IT operations.
- Why this job: Gain hands-on experience with Microsoft 365 and enhance your technical skills.
- Qualifications: Previous IT support experience and strong communication skills required.
The predicted salary is between 24785 - 24785 £ per year.
We're working with a growing organisation looking to appoint a Service Desk Analyst to join their Cardiff-based support team. This role will see you providing 1st line technical support to users across a global business, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function. You'll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further.
Key Responsibilities
- Provide 1st line IT support via phone, email and face‑to‑face
- Log and manage incidents through the ticketing system
- Support Microsoft 365 applications and company hardware/software
- Escalate complex issues where required
- Support new starter onboarding and inductions
- Work within agreed SLAs and ITIL best practice
Experience Required
- Previous IT support or helpdesk experience
- Knowledge of Microsoft 365
- Strong communication and customer service skills
- Experience working with ticketing systems
- ITIL Foundation desirable
What's on Offer
- Supportive team environment
- Career development opportunities
- Exposure to global IT operations
- Hybrid/flexible working opportunities where applicable
Service Desk Analyst. Job in Caerphilly LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team as a Service Desk Analyst in Caerphilly, where you'll have the opportunity to enhance your technical skills while providing essential IT support in a collaborative environment. With a focus on career development and exposure to global operations, this role offers a rewarding experience alongside flexible working options that promote a healthy work-life balance.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst. Job in Caerphilly LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk Analyst roles and practice your responses. We recommend using the STAR method to structure your answers – it really helps showcase your skills.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with Microsoft 365 or ticketing systems, make sure to highlight that in conversations. Bring examples of how you've solved problems in the past to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Analyst. Job in Caerphilly LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous IT support experience and any relevant skills, especially with Microsoft 365. We want to see how your background fits the Service Desk Analyst role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how you can contribute to our supportive team environment. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills:As a Service Desk Analyst, communication is key. In your application, demonstrate your ability to convey technical information clearly and concisely. Whether it’s in your CV or cover letter, let us know how you’ve successfully communicated with users in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech
Brush up on your knowledge of Microsoft 365 and common hardware/software issues. Be ready to discuss how you've tackled similar problems in the past, as this will show your technical prowess and problem-solving skills.
✨Customer Service is Key
Since this role involves providing excellent customer service, think of examples where you've gone above and beyond for a user. Prepare to share these stories during the interview to highlight your communication skills and dedication to helping others.
✨Familiarise Yourself with ITIL
Even if you don't have an ITIL Foundation certification, understanding the basics of ITIL best practices can set you apart. Research key concepts and be prepared to discuss how they apply to incident management and service delivery.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your experience clearly and confidently, especially regarding your previous IT support roles and how you handle ticketing systems. This will help you feel more at ease during the actual interview.
