At a Glance
- Tasks: Provide 1st line IT support and troubleshoot issues for users globally.
- Company: Join a growing organisation with a collaborative IT team in Cardiff.
- Benefits: Competitive salary, career development, and hybrid working options.
- Other info: Supportive environment with opportunities for career growth.
- Why this job: Gain exposure to global IT operations and enhance your technical skills.
- Qualifications: Previous IT support experience and knowledge of Microsoft 365 required.
The predicted salary is between 24785 - 24785 € per year.
We're working with a growing organisation looking to appoint a Service Desk Analyst to join their Cardiff-based support team. This role will see you providing 1st line technical support to users across a global business, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function. You’ll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further.
Key Responsibilities
- Provide 1st line IT support via phone, email and face-to-face
- Log and manage incidents through the ticketing system
- Support Microsoft 365 applications and company hardware/software
- Escalate complex issues where required
- Support new starter onboarding and inductions
- Work within agreed SLAs and ITIL best practice
Experience Required
- Previous IT support or helpdesk experience
- Knowledge of Microsoft 365
- Strong communication and customer service skills
- Experience working with ticketing systems
- ITIL Foundation desirable
What's on Offer
- Supportive team environment
- Career development opportunities
- Exposure to global IT operations
- Hybrid/flexible working opportunities where applicable
Service Desk Analyst in Caerphilly employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team as a Service Desk Analyst in Caerphilly, where you'll have the chance to enhance your technical skills while providing essential support to a global business. With a strong emphasis on career development and a collaborative work culture, this role offers flexible working options and the opportunity to engage with a diverse range of technologies, making it an excellent choice for those seeking meaningful employment in the IT sector.
Contact Detail:
United Cerebral Palsy of Georgia Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Caerphilly
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Desk Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions related to IT support and customer service. This will help you feel more confident when it’s showtime!
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft 365 or ticketing systems, be ready to discuss specific examples of how you’ve used them. Real-life stories can make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Service Desk Analyst in Caerphilly
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with IT support and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about providing excellent customer service and how you can contribute to our supportive team environment.
Show Off Your Communication Skills:As a Service Desk Analyst, communication is key. Use clear and concise language in your application to demonstrate your ability to convey information effectively, just like you would when supporting users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365 and common hardware/software issues. Be ready to discuss how you've tackled similar problems in the past, as this will show your practical experience and understanding of the role.
✨Customer Service is Key
Since this role involves providing excellent customer service, think of examples where you've gone above and beyond for a user. Prepare to share these stories during the interview to highlight your communication skills and dedication to helping others.
✨Familiarise Yourself with ITIL
Even if you don't have an ITIL Foundation certification, understanding the basics of ITIL best practices can set you apart. Research how incident management works and be prepared to discuss how you would handle incidents within agreed SLAs.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and confidently, especially when discussing your previous IT support experience and how it relates to the job at hand.
