At a Glance
- Tasks: Provide top-notch 3rd line IT support and lead exciting tech projects.
- Company: Join a leading Managed Service Provider with a focus on growth.
- Benefits: Enjoy a competitive salary, hybrid work, and on-call pay.
- Other info: Great opportunities for professional development and mentorship.
- Why this job: Make a real impact in diverse sectors while advancing your career.
- Qualifications: Experience in EUC environments and strong problem-solving skills required.
The predicted salary is between 45000 - 45000 £ per year.
We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate.
Experience Requirements:
- Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
- Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
- Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper‑V).
- Market leading Backup and recovery solutions.
- Security Management utilising AntiSpam, Web filtering and various AV Technologies.
- Edge Security management – Configure, manage and monitor firewalls, VPNs, and security appliances.
Role Responsibilities:
- Deliver outstanding 3rd line technical support as the final escalation point for all EUC‑related incidents and service requests while maintaining high standards in ITIL Incident, Problem, Change and Service Request processes.
- Manage and optimise enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
- Maintain and support Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
- Deploy and manage endpoint security solutions, patching, and compliance policies.
- Provide technical leadership and mentorship to Tier 1 and Tier 2 engineers.
- Lead major incidents, problem management, and root‑cause analysis to prevent recurring issues.
- Collaborate with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions.
- Maintain and update IT documentation and processes.
Please apply with your CV.
Senior 3rd Line IT Support Engineer. Job in Caerphilly LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and innovative Managed Service Provider in Caerphilly, where you will be part of a collaborative work culture that values employee growth and development. With a competitive salary of £45k plus benefits, this role offers the flexibility of hybrid working and the opportunity to support a diverse range of clients while enhancing your technical skills in a supportive environment. Our commitment to professional development ensures that you will have ample opportunities to advance your career in the ever-evolving IT landscape.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior 3rd Line IT Support Engineer. Job in Caerphilly LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects that highlight your experience with Microsoft 365, Intune, and other tech mentioned in the job description. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get ready for technical interviews by brushing up on your knowledge of EUC environments and virtualisation technologies. Mock interviews with friends can help you feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior 3rd Line IT Support Engineer. Job in Caerphilly LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a 3rd Line IT Support Engineer. Highlight your experience with enterprise EUC environments and any relevant technologies like Microsoft 365 and virtualisation tools. We want to see how your skills match what we're looking for!
Showcase Your Experience:In your application, don’t just list your previous jobs; showcase specific projects or challenges you've tackled in a Managed Service Provider environment. We love seeing real examples of how you've delivered outstanding support and managed incidents.
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through! A bit of your unique voice can make your application stand out. Just remember to keep it relevant to the role and our company culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise EUC environments, especially Windows, macOS, and virtual desktops. Be ready to discuss your experience with Microsoft 365, Intune, and Active Directory, as these are crucial for the role.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of how you've handled major incidents or complex technical issues in the past. Highlight your approach to root-cause analysis and how you’ve prevented recurring problems.
✨Demonstrate Leadership Qualities
Since this role involves mentoring Tier 1 and Tier 2 engineers, think of instances where you've taken the lead or provided guidance. Discuss how you foster collaboration and support within a team.
✨Understand the Company Culture
Research the Managed Service Provider's values and mission. Tailor your responses to show how your personal values align with theirs, and express your enthusiasm for contributing to their growth and success.
