At a Glance
- Tasks: Provide 1st line IT support and troubleshoot hardware/software issues.
- Company: Join a growing organisation with a collaborative IT team in Caerphilly.
- Benefits: Competitive salary, career development, and hybrid working options.
- Other info: Supportive team environment with opportunities for growth.
- Why this job: Gain exposure to global IT operations and enhance your technical skills.
- Qualifications: Previous IT support experience and knowledge of Microsoft 365 required.
The predicted salary is between 24785 - 24785 £ per year.
We're working with a growing organisation looking to appoint a Service Desk Analyst to join their Cardiff-based support team. This role will see you providing 1st line technical support to users across a global business, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function. You'll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further.
Key Responsibilities
- Provide 1st line IT support via phone, email and face‑to‑face
- Log and manage incidents through the ticketing system
- Support Microsoft 365 applications and company hardware/software
- Escalate complex issues where required
- Support new starter onboarding and inductions
- Work within agreed SLAs and ITIL best practice
Experience Required
- Previous IT support or helpdesk experience
- Knowledge of Microsoft 365
- Strong communication and customer service skills
- Experience working with ticketing systems
- ITIL Foundation desirable
What's on Offer
- Supportive team environment
- Career development opportunities
- Exposure to global IT operations
- Hybrid/flexible working opportunities where applicable
IT Support Analyst. Job in Caerphilly LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team in Caerphilly, where you'll have the opportunity to enhance your technical skills while providing essential IT support to a global business. With a strong focus on career development and a collaborative work culture, this role offers flexible working arrangements and exposure to a diverse range of technologies, making it an excellent choice for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst. Job in Caerphilly LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues with Microsoft 365 or handle customer queries. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 3
Show off your passion for tech! During interviews, share your experiences with different technologies and how you've helped users in the past. This will highlight your customer service skills and make you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Analyst. Job in Caerphilly LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT support experience and skills, especially with Microsoft 365. We want to see how your background aligns with the role, so don’t be shy about showcasing your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Service Desk Analyst position and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves a lot of interaction with users, make sure your application reflects your strong communication abilities. Whether it’s in your CV or cover letter, let us know how you’ve successfully supported users in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365 and common hardware/software issues. Be ready to discuss how you've tackled similar problems in the past, as this will show your practical experience and understanding of the role.
✨Customer Service is Key
Since this role involves a lot of interaction with users, think of examples where you've provided excellent customer service. Prepare to share how you handled difficult situations or resolved user issues effectively, as this will highlight your communication skills.
✨Familiarise Yourself with ITIL
Even if you don't have an ITIL Foundation certification, understanding the basics of ITIL best practices can set you apart. Be prepared to discuss how you would apply these principles in a real-world scenario, especially in relation to incident management.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the technologies you'll be working with, and the company's approach to career development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
