At a Glance
- Tasks: Provide 1st line technical support and troubleshoot issues in a global Microsoft 365 environment.
- Company: Join United Cerebral Palsy of Georgia's supportive Cardiff-based team.
- Benefits: Enjoy hybrid working, career development opportunities, and a collaborative atmosphere.
- Other info: Be part of a dynamic team with great growth potential.
- Why this job: Make a difference by helping users and enhancing their tech experience.
- Qualifications: Customer service skills and a passion for technology are essential.
The predicted salary is between 25000 - 35000 £ per year.
United Cerebral Palsy of Georgia is looking for a Service Desk Analyst in Caerphilly to join their Cardiff-based support team. In this role, you will provide 1st line technical support to users across a global business, focusing on Microsoft 365 environments and excellent customer service.
Your key responsibilities include:
- Logging incidents
- Troubleshooting hardware/software issues
- Supporting new starter onboarding
The company offers career development opportunities and a supportive team environment with hybrid working options.
Global IT Support Analyst – 1st Line | M365 | Hybrid in Caerphilly employer: United Cerebral Palsy of Georgia
United Cerebral Palsy of Georgia is an excellent employer, offering a supportive team environment and hybrid working options that promote work-life balance. With a strong focus on career development, employees are encouraged to grow their skills in a dynamic setting while providing essential support to users globally. Joining our Cardiff-based team means being part of a mission-driven organisation that values excellent customer service and fosters a culture of collaboration and innovation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Global IT Support Analyst – 1st Line | M365 | Hybrid in Caerphilly
✨Tip Number 1
Network like a pro! Reach out to current employees at United Cerebral Palsy of Georgia on LinkedIn. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your M365 knowledge. We should be ready to discuss specific scenarios where we've solved technical issues or provided stellar customer service.
✨Tip Number 3
Show off your problem-solving skills! During the interview, we can share examples of how we've tackled tricky tech problems in the past. It’s all about demonstrating our ability to think on our feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and any updates directly from there.
We think you need these skills to ace Global IT Support Analyst – 1st Line | M365 | Hybrid in Caerphilly
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and any relevant technical support roles. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills:Since this role is all about providing excellent customer service, include examples of how you've helped users in the past. We love seeing candidates who can communicate effectively!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech
Brush up on your knowledge of Microsoft 365 and common troubleshooting techniques. Be ready to discuss specific issues you've resolved in the past, as this will show your practical experience and problem-solving skills.
✨Customer Service Focus
Since this role emphasises excellent customer service, prepare examples of how you've handled difficult situations with users. Highlight your communication skills and ability to remain calm under pressure.
✨Understand the Company Culture
Research United Cerebral Palsy of Georgia and their mission. Understanding their values and how they support their team can help you align your answers with what they’re looking for in a candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you, especially in a hybrid working environment.
