At a Glance
- Tasks: Provide top-notch IT support and manage enterprise environments for diverse clients.
- Company: Join a leading Managed Service Provider with a focus on growth and innovation.
- Benefits: Enjoy a competitive salary, hybrid work, and on-call pay.
- Other info: Great opportunities for mentorship and professional development await you.
- Why this job: Make a real impact in tech while advancing your career in a dynamic environment.
- Qualifications: Experience in EUC environments and modern workplace technologies is essential.
The predicted salary is between 45000 - 45000 £ per year.
Salary: £45k + benefits, Hybrid: 2 days from home / 3 days from Caerphilly. On-call rota (paid). SC Clearance required.
We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate.
Experience Requirements- Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
- Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
- Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper‑V).
- Market leading Backup and recovery solutions.
- Security Management utilising AntiSpam, Web filtering and various AV Technologies.
- Edge Security management – Configure, manage and monitor firewalls, VPNs, and security appliances.
- Deliver outstanding 3rd line technical support as the final escalation point for all EUC‑related incidents and service requests while maintaining high standards in ITIL Incident, Problem, Change and Service Request processes.
- Manage and optimise enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
- Maintain and support Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
- Deploy and manage endpoint security solutions, patching, and compliance policies.
- Provide technical leadership and mentorship to Tier 1 and Tier 2 engineers.
- Lead major incidents, problem management, and root‑cause analysis to prevent recurring issues.
- Collaborate with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions.
- Maintain and update IT documentation and processes.
Please apply with your CV.
3rd Line IT Support Engineer. Job in Caerphilly LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and innovative Managed Service Provider in Caerphilly, where we prioritise employee growth and development. Our hybrid work model promotes a healthy work-life balance, while our commitment to cutting-edge technology ensures you will be at the forefront of the IT industry. With competitive salaries, comprehensive benefits, and a supportive team culture, we offer an exceptional environment for 3rd Line IT Support Engineers looking to make a meaningful impact.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line IT Support Engineer. Job in Caerphilly LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Microsoft 365, Intune, and other tech tools. We want to see your passion for EUC environments!
✨Tip Number 3
Prepare for technical interviews by brushing up on your troubleshooting skills. Be ready to tackle real-world scenarios related to virtual desktops and security management. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team in Caerphilly!
We think you need these skills to ace 3rd Line IT Support Engineer. Job in Caerphilly LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line IT Support Engineer role. Highlight your experience with EUC environments, Microsoft 365, and any relevant technologies. We want to see how your skills match what we're looking for!
Showcase Your Experience:When writing your application, don’t just list your previous jobs. Share specific examples of how you've delivered outstanding support or led major incidents. This helps us understand your hands-on experience in a Managed Service Provider environment.
Keep It Professional Yet Personal:While we love a professional tone, don’t be afraid to let your personality shine through! A bit of enthusiasm can go a long way in making your application stand out. We’re looking for someone who’s not just skilled but also a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just upload your CV and you’re good to go!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise EUC environments, especially Windows, macOS, and virtual desktops. Be ready to discuss your experience with Microsoft 365, Intune, and Active Directory, as these are key areas for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've handled major incidents or complex technical issues in the past. Highlight your approach to root-cause analysis and how you’ve prevented recurring problems.
✨Demonstrate Leadership Qualities
Since this role involves mentoring Tier 1 and Tier 2 engineers, think of instances where you've taken the lead or provided guidance. Discuss how you can contribute to team growth and support others in their development.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL Incident, Problem, Change, and Service Request processes is crucial. Be prepared to talk about how you've applied these frameworks in your previous roles to maintain high standards in service delivery.
