At a Glance
- Tasks: Manage and coordinate administrative functions for efficient operations in a dynamic team.
- Company: Respected organisation in the Professional Services sector with a commitment to excellence.
- Benefits: Competitive salary, permanent contract, and opportunities for professional growth.
- Other info: Embrace change and enhance service delivery through innovative technology.
- Why this job: Join a supportive environment and make a real impact in a respected industry.
- Qualifications: Experienced line manager with strong communication and organisational skills.
The predicted salary is between 42500 - 46500 £ per year.
The role of Business Support Manager involves managing and coordinating administrative functions to ensure the efficient operation of the organisation. This position requires a professional with a strategic mindset and strong organisational abilities to support the Professional Services industry.
Client Details: The organisation is a well-established entity within the Professional Services sector, known for its expertise and commitment to excellence. It operates as part of a medium-sized team and has a strong reputation for delivering high-quality services to its clients.
Description:
- Provide line management to and have responsibility for the secretarial colleagues supporting the practice area. This includes providing advice, guidance and coaching to team members, encouraging a collaborative and cohesive team environment.
- Work closely with the partners and legal services colleagues in the practice area to develop a robust understanding of their needs, building appropriate plans to support delivery and address any challenges.
- Have a continual focus on having processes and resources in place to ensure administrative and other relevant non-chargeable tasks are undertaken by the secretarial team and not legal services colleagues.
- Identify skills and expertise required to deliver an effective service. Work with team members to assess any skills gaps or training needs, partnering with the relevant teams in People Engagement and I&T to address any gaps and implement relevant training programmes.
- Adopt a continuous improvement mindset, identifying opportunities for process improvement (particularly in relation to technology) and enhanced service delivery and encouraging others to do the same.
- Actively leverage Microsoft Copilot and other emerging technologies to streamline administrative processes, improve turnaround times, and support high-quality service delivery.
- Work with the partners and legal services colleagues in the practice area to understand and address, update and monitor processes or activities required for risk management purposes including but not limited to storage of principal documents, updating the key dates database, distribution of mail, updating executry packets.
- Communicate regularly and clearly with the legal team and the Senior EA with regards to resource and support including holidays and sickness absence.
- Responsible for line management activities including 3-month reviews, performance reviews and appraisals.
- Plan for resource needs and undertake recruitment. Partner with People Engagement to address any performance, absence or wellbeing issues.
- Monitor unplanned absence and emergency/dependent leave. Ensure legal services colleagues are aware of absences (whether planned or unplanned) and that resource is in place to cover, ensuring consistency of service.
- Monitor and approve overtime and TOIL requests.
- Training of new and existing secretarial colleagues in a timely manner, develop standard training plans and, as required, bespoke training plans, develop and monitor ongoing training for colleagues.
- Ensure secretarial colleagues have ongoing training including specifically aderant, Word 10 bundledocs and all other relevant technologies and tools.
- Carry out additional practice specific duties as required to support the effective operation of the practice area.
Profile:
- Highly experienced line manager and Executive Assistant/Personal Assistant.
- Strong communicator with the ability to build relationships and influence colleagues at all levels across the firm.
- Self-motivated and resilient.
- Ability to work through ambiguity to identify core issues, putting in place plans to address.
- Expectation setting & management.
- Ability to work under pressure, often with tight deadlines.
- Proactive in problem solving.
- Ability to effectively communicate (both verbally and written) at all levels to achieve positive outcomes, with a demonstrated ability to persuasively facilitate opposing views.
- Flexible in adapting your working style.
- Ability to work independently, with minimal day-to-day instruction and supervision.
- Ability to quickly understand/adapt to change and conflicting priorities of stakeholders.
- Ability to multitask and prioritise.
- Actively support the Firm's vision and strategies including embracing and promoting change and communicating and executing on challenging decisions.
Job Offer:
- Competitive salary ranging from 42500 - 46500.
- Permanent contract with opportunities for professional growth.
- Work in a supportive and collaborative environment in Aberdeen.
- Be part of a respected organisation within the Professional Services industry.
If you are ready to take on a rewarding role as a Business Support Manager, we encourage you to apply today!
Business Operations Manager. Job in Edinburgh LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Business Operations Manager at our well-established organisation in Edinburgh, you will thrive in a supportive and collaborative environment that values professional growth and excellence. We offer competitive salaries, ongoing training opportunities, and a culture that encourages continuous improvement and innovation, making it an ideal place for those seeking meaningful and rewarding employment in the Professional Services sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations Manager. Job in Edinburgh LilyLifestyle Jobs
✨Tip Number 1
Networking is key! Get out there and connect with professionals in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews like a pro! Research the company and its culture, and think about how your skills align with their needs. Practise common interview questions and be ready to showcase your strategic mindset and organisational abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’re the perfect fit for the Business Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that job, and applying directly shows your commitment. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Business Operations Manager. Job in Edinburgh LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Operations Manager role. Highlight your experience in managing teams and coordinating administrative functions, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your strategic mindset can benefit our team. Don't forget to mention your passion for the Professional Services industry – we love that!
Showcase Your Communication Skills:Since strong communication is crucial for this role, make sure your application reflects your ability to communicate effectively. Use clear and concise language, and don’t shy away from showcasing any relevant experiences where you’ve influenced or built relationships with colleagues.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Business Operations Manager role. Familiarise yourself with the key responsibilities mentioned in the job description, such as managing administrative functions and supporting the legal services team. This will help you tailor your answers to show how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a line manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and mentoring skills. Highlight any specific training programmes you've implemented or how you've addressed performance issues.
✨Emphasise Your Problem-Solving Abilities
The role requires a proactive approach to problem-solving, especially when it comes to process improvements. Think of instances where you've identified inefficiencies and implemented solutions, particularly using technology. Be ready to discuss how you can leverage tools like Microsoft Copilot to enhance service delivery.
✨Communicate Clearly and Confidently
Strong communication is key for this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Prepare to discuss how you've effectively communicated with various stakeholders in previous roles, ensuring that you can convey complex information in an understandable way.
