At a Glance
- Tasks: Analyse and optimise customer journeys to enhance platform experiences.
- Company: Join a dynamic team in a leading Edinburgh firm focused on innovation.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for career growth.
- Other info: Inclusive environment that values diversity and promotes personal development.
- Why this job: Make a real impact on customer experiences while collaborating with diverse teams.
- Qualifications: Experience in journey mapping, strong analytical skills, and user-centric mindset.
The predicted salary is between 63000 - 63000 £ per year.
Location: Edinburgh (Hybrid - Office twice a week)
Contract Length: 18 - 24 months
Daily Rate: 475.00 (Umbrella) or a PAYE salary of 63,000 per annum + 5% annual bonus
Role Overview
Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client's platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients, and collaborating with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations.
Key Responsibilities
- Journey Mapping & Design: Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect the intended user experience. Work with UI/UX colleagues to develop an omni-channel view of key customer journeys.
- User Understanding & Insight: Utilise qualitative and quantitative insights to identify opportunities for improvement. Integrate insights from various data sources to provide a holistic view of customer journeys.
- Journey Optimization & Continuous Improvement: Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives.
Key Skills & Capabilities
- Core Skills: Strong user-centric mindset with the ability to represent customer needs in complex environments. Proven experience in journey mapping and service design across multiple channels and systems. Excellent analytical skills to synthesize insights from data, research, and stakeholder feedback. Outstanding stakeholder management and influencing skills across diverse teams.
- Delivery & Ways of Working: Experience working in agile, product, or change delivery teams. Ability to support prioritization and decision-making using customer impact and evidence. Comfortable facilitating workshops, ceremonies, and alignment sessions.
Why Join Us?
- Impact: Your work will directly enhance customer and operational experiences.
- Collaboration: Work alongside talented colleagues in a supportive and innovative environment.
- Growth: This is a fantastic opportunity to develop your skills and advance your career in customer journey optimisation.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Business Analyst. Job in Edinburgh LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our dynamic team in Edinburgh as a Business Analyst, where you will have the opportunity to make a significant impact on customer experiences while collaborating with a diverse group of professionals. Our hybrid work model promotes flexibility, and we are committed to fostering an inclusive culture that values growth and development, ensuring you thrive in your career. With competitive compensation and a focus on continuous improvement, this role offers a rewarding path for those looking to enhance their skills in a supportive environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst. Job in Edinburgh LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to business analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for talented individuals like you, and applying through us can give you a better chance of landing that dream role!
We think you need these skills to ace Business Analyst. Job in Edinburgh LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Analyst. Highlight your experience in journey mapping and service design, and don’t forget to showcase your analytical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer journey optimisation and how your skills align with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Collaborative Spirit:Since this role involves working with diverse teams, make sure to highlight any past experiences where you've successfully collaborated with others. We’re all about teamwork here at StudySmarter, so let us know how you can contribute!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar. Don’t miss out on this opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Journeys
Before the interview, dive deep into understanding customer journey mapping and service design. Familiarise yourself with the key responsibilities outlined in the job description, and think of examples from your past experience where you've successfully optimised customer journeys.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used both qualitative and quantitative insights to drive improvements in previous roles. Bring specific examples of how you synthesised data to identify opportunities for enhancement, as this will demonstrate your analytical prowess.
✨Highlight Collaboration Experience
Since the role involves working with diverse teams, be ready to share instances where you've effectively collaborated with product, engineering, or operations teams. Emphasise your stakeholder management skills and how you've influenced decisions in a team setting.
✨Prepare for Agile Discussions
Brush up on agile methodologies and be ready to discuss your experience in agile environments. Think about how you've facilitated workshops or alignment sessions, and be prepared to explain how you support prioritisation and decision-making based on customer impact.
