At a Glance
- Tasks: Deliver top-notch customer service and support the Export department.
- Company: Join a vibrant team at LilyLifestyle in Burnley.
- Benefits: Competitive salary of £27,000 plus bonuses.
- Other info: Dynamic work environment with opportunities for growth.
- Why this job: Use your language skills to make a real difference in customer satisfaction.
- Qualifications: Fluency in German or French and previous customer service experience required.
The predicted salary is between 27000 - 27000 £ per year.
Location: Burnley (Office Based Role)
Salary: 27,000 per annum plus bonus
Main Duties:
- To provide outstanding customer service to clients and support the Export department.
Responsibilities:
- Respond to customer enquiries in a timely manner to ensure any issues are resolved.
- Provide customers with advice on product suitability and alternatives to competitor products to encourage greater spend.
- Process orders through the system and follow up as necessary.
- Provide customers with export support in regards to lead times and delivery information.
- Support internal departments with product or stock information.
- Ensure customer information is recorded accurately and update on the system when necessary.
- Monitor outstanding orders and follow up accordingly.
Candidate Requirements:
- Fluent in either German OR French to business standard – Essential.
- Previous customer service experience – Essential.
- Excellent communication and interpersonal skills.
- Dynamic, confident and motivated candidate.
- IT literate.
French or German speaking Customer Service Administrator. Job in Burnley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Burnley that fosters collaboration and innovation. Our commitment to employee growth is evident through ongoing training and development opportunities, alongside competitive salaries and bonuses. Join us to be part of a supportive team where your contributions are valued and rewarded, making a meaningful impact in customer service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land French or German speaking Customer Service Administrator. Job in Burnley LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and products. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in French or German, brush up on your business vocabulary and common customer service phrases. It’ll give you a confidence boost when speaking with potential employers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at LilyLifestyle.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us that you’re keen on joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace French or German speaking Customer Service Administrator. Job in Burnley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and language skills. We want to see how your background fits with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Administrator role. Be sure to mention your language skills and how they’ll help us provide outstanding service.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Brush Up on Your Language Skills
Since the role requires fluency in either French or German, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in your chosen language to boost your confidence.
✨Know the Company and Its Products
Do some research on the company and its product offerings. Understanding what they sell and how they position themselves against competitors will help you provide informed advice during the interview, showcasing your ability to support customers effectively.
✨Prepare for Common Customer Service Scenarios
Think about common customer service challenges and how you would handle them. Be ready to discuss specific examples from your past experience that demonstrate your problem-solving skills and ability to provide outstanding service.
✨Showcase Your IT Skills
As the role requires being IT literate, be prepared to discuss your experience with relevant software or systems. If you have used any customer relationship management (CRM) tools or order processing systems, mention these to highlight your technical capabilities.
