At a Glance
- Tasks: Deliver top-notch customer service and support the Export department.
- Company: Join a vibrant team at LilyLifestyle in Burnley.
- Benefits: Earn £27,000 plus bonuses and enjoy a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Use your language skills to make a real difference for customers.
- Qualifications: Fluency in German or French and previous customer service experience required.
The predicted salary is between 27000 - 27000 £ per year.
Location: Burnley (Office Based Role)
Salary: 27,000 per annum plus bonus
Main Duties:
- To provide outstanding customer service to clients and support the Export department.
Responsibilities:
- Respond to customer enquiries in a timely manner to ensure any issues are resolved.
- Provide customers with advice on product suitability and alternatives to competitor products to encourage greater spend.
- Process orders through the system and follow up as necessary.
- Provide customers with export support in regards to lead times and delivery information.
- Support internal departments with product or stock information.
- Ensure customer information is recorded accurately and update on the system when necessary.
- Monitor outstanding orders and follow up accordingly.
Candidate Requirements:
- Fluent in either German OR French to business standard – Essential.
- Previous customer service experience – Essential.
- Excellent communication and interpersonal skills.
- Dynamic, confident and motivated candidate.
- IT literate.
Bilingual Customer Service Administrator. Job in Burnley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Burnley that fosters collaboration and innovation. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that values diversity, making it an ideal place for bilingual professionals to thrive while enjoying competitive salaries and performance bonuses.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Service Administrator. Job in Burnley LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and products. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in either French or German, brush up on your business vocabulary and common customer service phrases. This will give you a confidence boost when communicating with clients.
✨Tip Number 3
Prepare for common interview questions! Think about how you would handle specific customer service scenarios and be ready to share examples from your past experience. This will demonstrate your problem-solving skills and adaptability.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen to join our team at StudySmarter. Don't miss out!
We think you need these skills to ace Bilingual Customer Service Administrator. Job in Burnley LilyLifestyle Jobs
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in either French or German, make sure to highlight your language proficiency right at the top of your application. We want to see how you can use your skills to provide outstanding customer service!
Tailor Your Experience:When you're detailing your previous customer service experience, be specific! Use examples that showcase your ability to resolve issues and support customers effectively. This will help us see how you'd fit into our team.
Be Personable:We love candidates who can communicate well! Make sure your application reflects your personality and interpersonal skills. A friendly tone can go a long way in showing us you're the dynamic candidate we're after.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Brush Up on Your Language Skills
Since the role requires fluency in either French or German, make sure you’re comfortable speaking and writing in your chosen language. Practise common customer service scenarios in that language to show off your skills during the interview.
✨Know the Company and Its Products
Do a bit of homework on the company and its product range. Understanding what they offer will help you provide informed advice during the interview, especially when discussing how you can assist customers with product suitability.
✨Prepare for Customer Scenarios
Think about past customer service experiences and be ready to discuss them. Prepare examples where you resolved issues or provided exceptional service, as this will demonstrate your capability to handle similar situations in the new role.
✨Show Off Your IT Skills
As the job requires being IT literate, be prepared to discuss your experience with customer service software or any relevant systems. If you have specific examples of how you've used technology to improve customer interactions, share those!
