At a Glance
- Tasks: Assist in collecting overdue accounts through engaging customer communication.
- Company: Join a dynamic team at LilyLifestyle, focused on customer service excellence.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for growth.
- Other info: Office-based role with flexible work-from-home options after training.
- Why this job: Make a difference by helping customers manage their payments and credit history.
- Qualifications: A Levels or equivalent, with experience in collections or customer service preferred.
The predicted salary is between 25000 - 30000 £ per year.
To assist the department in collection of accounts that are between 1-90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts. By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date to achieve monetary goals and assists customers to ensure a solid credit history.
PRINCIPAL ACCOUNTABILITIES
- Responsible for volume outbound and inbound calls
- Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
- Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
- Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down
KNOWLEDGE, EXPERIENCE, QUALIFICATIONS
- Educated to A Level Standard or equivalent
- At least 2 years experience within a Collections, customer service role within a call centre environment preferred
- Experience in the automotive or consumer finance industry preferred
- Excel and Word intermediate level
- This is an office based role SL1 with HYBRID after training WFH 2 days a week
- 37.5 hours a week
Collections agent. Job in Burnham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and personal growth. As a Collections Specialist in Burnham, you will benefit from a hybrid working model after training, allowing for a balanced work-life dynamic, alongside opportunities for professional development within the automotive and consumer finance sectors. Join us to be part of a dedicated team that prioritises customer service and fair treatment, ensuring both employee satisfaction and success.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections agent. Job in Burnham LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Burnham LilyLifestyle. Understand their values and what they’re looking for in a Collections Specialist. This will help you tailor your responses and show that you’re genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Collections Specialist, you'll be on the phone a lot. Try role-playing with a friend or family member to get comfortable negotiating and explaining payment options clearly. The more you practice, the more confident you'll feel.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've helped customers in the past. Highlight any situations where you turned a negative experience into a positive one. This will demonstrate your ability to treat customers fairly and effectively.
✨Tip Number 4
Apply through our website! We want to make it easy for you to land that Collections Specialist role. By applying directly through StudySmarter, you’ll have access to all the latest job openings and updates. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Collections agent. Job in Burnham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in collections and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Collections Specialist role. Share specific examples of how you've successfully managed collections or provided excellent customer service.
Show Off Your Communication Skills:Since this role involves a lot of liaising with customers, make sure your written application reflects your communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Specialist. Brush up on your knowledge of collections processes, customer service techniques, and any relevant regulations. This will help you answer questions confidently and show that you're serious about the position.
✨Practice Your Communication Skills
Since this role involves a lot of phone contact, practice your communication skills. Role-play common scenarios with a friend or family member, focusing on negotiation and customer service. This will help you feel more comfortable during the interview and demonstrate your ability to handle calls effectively.
✨Showcase Your Experience
Be ready to discuss your previous experience in collections or customer service. Prepare specific examples of how you've successfully managed accounts or resolved customer issues. This will highlight your skills and show that you can bring value to the team.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company and the role. This shows your interest and helps you determine if it's the right fit for you. Consider asking about the team dynamics or what success looks like in this position.
