At a Glance
- Tasks: Guide customers through vehicle servicing and deliver exceptional customer service.
- Company: Join a friendly team at a leading Bristol dealership.
- Benefits: Competitive salary, 33 days leave, pension scheme, and staff discounts.
- Other info: Enjoy excellent training and clear career development opportunities.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
The predicted salary is between 29870 - 35844 £ per year.
Are you passionate about providing an outstanding level of customer service? We are looking for an experienced Customer Service Advisor who is highly organised and efficient to join our friendly team at our Bristol dealership (BS4 3QB).
Why join us?
- Competitive salary of £29,870 pa OTE £35,844 pa
- 33 days annual leave including Bank Holidays (option to buy or sell additional days)
- Pension scheme with life assurance
- Access to our very attractive company loan plan car scheme
- Discounted gym membership
- Staff discounts on vehicles, parts, servicing, and accessories
- Share Incentive Scheme
- Mortgage and pension advice seminars
- Cycle to Work scheme, including e-bikes
- Enhanced Maternity and Paternity policies
- Excellent manufacturer training and clear career development opportunities
What you’ll be doing
- Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
- Delivering high levels of customer service, finding their requirements and advising on cost, timescale and arranging courtesy cars.
- Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.
What you’ll bring
- Previous experience in a Service Advisor role
- Strong communication skills with the ability to build rapport with customers
- Ability to deliver an outstanding customer experience
- Good mechanical awareness and understanding of cars and parts
- Highly organised with excellent time management skills
- Experience of upselling products and services
- Knowledge of CDK Drive, Kerridge, SAF
- A clean UK driving licence (essential)
Working hours
The working hours are Monday to Friday 8am-6pm with 1 hour for lunch. Saturday mornings on a rota for which overtime is paid.
Interested? Please apply online with your CV.
Automotive Service Consultant. Job in Brislington LilyLifestyle Jobs in Bristol employer: United Cerebral Palsy of Georgia
Join our dynamic team at our Bristol dealership, where we prioritise outstanding customer service and employee satisfaction. With a competitive salary, generous annual leave, and numerous benefits including a company car scheme and enhanced family policies, we foster a supportive work culture that encourages professional growth through excellent training opportunities. Experience the unique advantage of working in a friendly environment that values your contributions and offers a clear path for career advancement.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Consultant. Job in Brislington LilyLifestyle Jobs in Bristol
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations with customers, especially in an automotive context. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Automotive Service Consultant. Job in Brislington LilyLifestyle Jobs in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles as a Service Advisor and any relevant customer service experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our team. Share specific examples of how you've delivered outstanding service in the past – we love a good story!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use a friendly tone that reflects your personality, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application goes straight to us. Plus, it shows you’re keen on joining our team at the Bristol dealership!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of cars and parts. Understanding the basics will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Customer Service is Key
Prepare examples from your past experience where you've delivered outstanding customer service. Think about how you built rapport with customers and resolved any issues they had. This will demonstrate your ability to excel in this role.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common interview questions for customer service roles, and practice articulating your thoughts clearly and concisely.
✨Dress to Impress
Even though it's a friendly team, first impressions matter! Dress smartly for the interview to show that you take the opportunity seriously and respect the company's culture.
