At a Glance
- Tasks: Manage customer queries, process orders, and support warehouse workflow.
- Company: Thriving business in Brierley Hill with a supportive team culture.
- Benefits: Competitive salary, permanent full-time role, and opportunities for growth.
- Other info: Immediate start available for motivated individuals.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 25000 - 25000 £ per year.
We are recruiting for a Customer Support Administrator to join a thriving business based in Brierley Hill. This is an excellent opportunity for a highly organised and customer-focused individual with experience in customer service, order processing and administration. An immediate start is also available for the right person.
Responsibilities
- Process bookings accurately and ensure there are no duplicate entries.
- Investigate courier issues with DPD and DHL, including claims for failed deliveries.
- Manage international delivery enquiries.
- Respond to customer queries via ticketing system, email and telephone.
- Send pre-order notifications and updates.
- Generate return labels and process customer returns.
- Monitor eBay and Amazon accounts to maintain strong performance ratings.
- Support warehouse workflow and communicate order updates.
- Handle fraud notifications and elevate concerns appropriately.
- Assist with crediting customer orders once fully trained.
- Act as a key point of contact between customers, the warehouse and internal departments.
- Provide feedback to management on recurring customer concerns and service improvements.
What We Are Looking For
- Previous experience in customer service, sales order processing or administration.
- Excellent communication skills and confidence handling challenging customer situations.
- Strong organisational and multitasking abilities.
- Good working knowledge of Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
- A proactive and positive approach to problem-solving.
What's on Offer
- Salary of £25,000 per annum.
- Permanent full-time opportunity.
- Immediate start available.
- Supportive team environment.
- Opportunity to develop and progress within the business.
If you are a motivated and organised customer service professional looking for your next challenge, we would love to hear from you, please hit "APPLY".
Customer Support Administrator. Job in Brierley Hill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Brierley Hill as a Customer Support Administrator, where your organisational skills and customer focus will be valued. We offer a supportive work culture that encourages professional growth, with opportunities for advancement within the company. Enjoy a competitive salary and the chance to make a meaningful impact in a thriving business environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator. Job in Brierley Hill LilyLifestyle Jobs
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent achievements can help you tailor your responses and show that you're genuinely interested in joining their team.
✨Tip Number 2
Practice common interview questions related to customer service and administration. We all know that confidence is key, so rehearsing your answers can help you feel more at ease when it’s time to shine.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals like you to join our team.
We think you need these skills to ace Customer Support Administrator. Job in Brierley Hill LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and organisational skills. We want to see how you've handled similar roles before, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Support Administrator role. Share specific examples of how you've tackled challenges in previous jobs.
Show Off Your Tech Skills:Since we value strong knowledge of Microsoft Office and CRM systems, mention any relevant software you’ve used. If you’ve got experience with ticketing systems or e-commerce platforms, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Administrator. Familiarise yourself with order processing, customer queries, and how to handle courier issues. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples from your past experiences where you've successfully handled challenging customer situations. Practise articulating these scenarios clearly, as it will demonstrate your ability to manage customer interactions effectively.
✨Demonstrate Organisational Skills
Be ready to discuss how you stay organised and manage multiple tasks. You might want to share specific tools or methods you use to keep track of orders and customer queries. This will highlight your strong organisational abilities, which are crucial for the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the company's approach to customer service, or how they handle feedback. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
