At a Glance
- Tasks: Provide top-notch customer support and manage order processing efficiently.
- Company: Thriving business in Brierley Hill with a supportive team culture.
- Benefits: Competitive salary, permanent position, and opportunities for growth.
- Other info: Immediate start available for motivated individuals.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 25000 £ per year.
We are recruiting for a Customer Support Administrator to join a thriving business based in Brierley Hill. This is an excellent opportunity for a highly organised and customer-focused individual with experience in customer service, order processing and administration. An immediate start is also available for the right person.
Responsibilities
- Process bookings accurately and ensure there are no duplicate entries.
- Investigate courier issues with DPD and DHL, including claims for failed deliveries.
- Manage international delivery enquiries.
- Respond to customer queries via ticketing system, email and telephone.
- Send pre-order notifications and updates.
- Generate return labels and process customer returns.
- Monitor eBay and Amazon accounts to maintain strong performance ratings.
- Support warehouse workflow and communicate order updates.
- Handle fraud notifications and elevate concerns appropriately.
- Assist with crediting customer orders once fully trained.
- Act as a key point of contact between customers, the warehouse and internal departments.
- Provide feedback to management on recurring customer concerns and service improvements.
What We Are Looking For
- Previous experience in customer service, sales order processing or administration.
- Excellent communication skills and confidence handling challenging customer situations.
- Strong organisational and multitasking abilities.
- Good working knowledge of Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
- A proactive and positive approach to problem-solving.
What's on Offer
- Salary of £25,000 per annum.
- Permanent full-time opportunity.
- Immediate start available.
- Supportive team environment.
- Opportunity to develop and progress within the business.
If you are a motivated and organised customer service professional looking for your next challenge, we would love to hear from you, please hit "APPLY".
Customer Service. Job in Brierley Hill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Brierley Hill as a Customer Support Administrator, where your organisational skills and customer focus will be valued. We offer a supportive work environment with opportunities for personal and professional growth, alongside a competitive salary of £25,000 per annum. Be part of a thriving business that prioritises employee development and fosters a positive culture, making it an excellent place to build your career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service. Job in Brierley Hill LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling customer queries, it’s crucial to articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive during the interview. Prepare questions about the role and the team dynamics. This shows that you’re not just looking for any job, but that you’re keen on making a real impact at LilyLifestyle.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Customer Service. Job in Brierley Hill LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Support Administrator role. Share specific examples of how you've tackled challenges in previous jobs – we love a good story!
Show Off Your Organisational Skills:Since this role requires strong organisational abilities, make sure to mention any tools or methods you use to stay organised. Whether it's managing bookings or handling customer queries, let us know how you keep everything on track!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Administrator role. Familiarise yourself with the responsibilities listed in the job description, such as processing bookings and managing customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face, like handling a difficult customer or resolving a delivery issue. Prepare specific examples from your past experience that showcase your problem-solving skills and ability to stay calm under pressure. This will help you stand out as a proactive candidate.
✨Showcase Your Organisational Skills
Since the role requires strong organisational abilities, be ready to discuss how you manage your time and tasks effectively. You could mention tools or methods you use to keep track of orders and customer inquiries. This will highlight your suitability for the fast-paced environment at LilyLifestyle.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
