At a Glance
- Tasks: Organise customer bookings and ensure excellent service in a busy automotive dealership.
- Company: Reputable car dealership in Brentford with a focus on quality and service.
- Benefits: £30,000 basic salary, £36,000 OTE, 24 days holiday, and generous pension scheme.
- Other info: Ongoing training and development opportunities in a supportive environment.
- Why this job: Join a professional team and enhance your career in the automotive industry.
- Qualifications: Experience as a Service Advisor and knowledge of Drive/CDK Kerridge system required.
The predicted salary is between 30000 - 36000 £ per year.
Are you an experienced Service Advisor seeking a new opportunity within a reputable automotive dealership? Our client, a well-established and forward-thinking main car dealership in Brentford, is looking to recruit a dedicated Service Advisor to join their professional team. This is an excellent chance to work in a state-of-the-art facility with a recognised leading brand, offering competitive pay, comprehensive benefits, and career progression opportunities.
Benefits:
- £30,000 basic salary with a £36,000 OTE
- Monday to Friday working hours from 8am to 6pm, with a Saturday morning rota
- Well-established and successfully performing main car dealership
- Opportunities to develop within a professional and supportive team of 5 Service Advisors
- Drive / CDK Kerridge system knowledge essential
- 24 days holiday plus bank holidays
- Group perks including long service awards and employee assistance programme
- Generous pension scheme and staff discounts
- Ongoing training and development opportunities
Duties:
- Organise customer bookings efficiently, coordinating with workshop teams
- Communicate clearly with customers regarding additional work, repairs, and parts
- Understand customer requirements and interpret service instructions accurately
- Assist with planning the workshop's capacity, monitoring workflow to ensure timely completion
- Inspect, test, and check incoming and outgoing vehicles, acting as quality controller as needed
- Record all work, parts, and consumables precisely on job cards or repair orders
- Cost jobs accurately, generate invoices, and maintain effective customer communication throughout the service process
- Provide excellent customer service, ensuring satisfaction and repeat business
- Support the showroom team with additional sales opportunities when appropriate
Requirements:
- Full UK driving licence is essential
- Proven experience working as a Service Advisor within a main dealership setting
- In-depth knowledge of Drive / CDK Kerridge system
- Strong communication skills, both face-to-face and over the phone
- High level of accuracy, organisational skills, and attention to detail
- Ability to follow strict procedures and work effectively within a team
- Passionate about the automotive industry with a professional approach to customer service
If you are motivated to enhance your career as a Service Advisor and join a leading dealer group renowned for quality and service, we want to hear from you. This role provides an opportunity to thrive within a busy, professional environment and benefit from excellent career development prospects.
Service Advisor. Job in Brentford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a reputable automotive dealership in Brentford as a Service Advisor, where you will thrive in a state-of-the-art facility alongside a professional team. Enjoy competitive pay, comprehensive benefits including a generous pension scheme, and ample opportunities for career progression within a supportive work culture that values employee development and satisfaction.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor. Job in Brentford LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings at dealerships. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the dealership and its services. Show them you’re not just another candidate; you’re genuinely interested in their brand and what they offer. Tailor your answers to reflect their values and customer service approach.
✨Tip Number 3
Practice your communication skills! As a Service Advisor, you'll need to convey information clearly and effectively. Role-play with a friend or family member to get comfortable discussing customer needs and service options.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Advisor. Job in Brentford LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in automotive dealerships and any specific knowledge of the Drive / CDK Kerridge system. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and why you’re excited about this opportunity. Let us know how you can contribute to our team and enhance customer satisfaction.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your strong communication skills. Whether it's through your writing style or how you present your experiences, we want to see that you can connect with customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of the Drive / CDK Kerridge system. Being able to discuss how you've used it in previous roles will show that you're not just familiar with the software, but that you can hit the ground running.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to ensure customer satisfaction, as this role heavily relies on building strong relationships with clients.
✨Show Your Organisational Skills
Be ready to talk about how you manage your time and organise bookings efficiently. You might even want to share a strategy or tool you use to keep track of tasks and ensure everything runs smoothly in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
