At a Glance
- Tasks: Coordinate service calls and manage communication for security systems.
- Company: Join the UK's largest independent security solutions integrator.
- Benefits: Competitive salary, dynamic work environment, and career growth opportunities.
- Other info: Opportunity to work with cutting-edge technology in a supportive team.
- Why this job: Be part of a forward-thinking team making a real impact in security.
- Qualifications: Experience in service desk roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to join a team of outstanding and dedicated individuals within one of the most dynamic and forward-thinking companies in the security and lone worker industry? If so, due to growth we are looking for a suitable candidate to join our existing team. Reliance High-Tech is the UK's largest independent integrator of security solutions. It is trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. The team at Reliance High-Tech draw on their considerable IT expertise and sector experience to serve organisations across a wide range of industry sectors that require advanced, bespoke security solutions and the highest-level security clearances.
Responsibilities
- Service Desk & Call Management
- Coordinate and prioritise service calls for CCTV, access control, intruder alarms, intercoms, and related systems.
- Log, categorise, update, and close tickets accurately within the service management system.
- Allocate work to field engineers and subcontractors based on skills, location, and urgency.
- Act as an escalation point for critical, high-priority, or SLA-breaching incidents.
- Customer & Stakeholder Communication
- Act as a primary point of contact for customers regarding faults, maintenance, and service updates.
- Provide clear and timely communication to clients, account managers, and internal stakeholders.
- Liaise with Alarm Receiving Centres (ARCs) and monitoring centres when required.
- Engineer & Resource Coordination
- Coordinate engineer schedules, call-outs, and planned preventative maintenance (PPM) visits.
- Support effective route planning and utilisation of technical resources.
- Ensure engineers receive accurate job details, access information, and system documentation.
- Performance, Compliance & Reporting
- Monitor service performance against SLAs and contractual KPIs.
- Produce service performance reports and fault trend analysis.
- Support compliance with industry standards and accreditations such as NSI, SSAIB, and relevant BS EN standards.
- Process & Continuous Improvement
- Ensure adherence to service desk procedures and best practices.
- Maintain and support the use of knowledge base articles and technical documentation.
- Identify recurring issues and recommend process or service improvements.
Competencies
- Essential
- Experience in a service desk or coordination role within the electronic security or technical services industry.
- Experience coordinating field engineers or service teams.
- Strong organisational and prioritisation skills.
- Excellent verbal and written communication skills.
- Experience using service or job management systems.
- Desirable
- Knowledge of NSI, SSAIB, or similar accreditation requirements.
- Understanding of CCTV, access control, intruder alarms, and basic networking principles.
- ITIL Foundation or equivalent service management knowledge.
- Experience working with monitored security systems or ARCs.
Personal Qualities
- Calm and professional under pressure.
- Customer-focused with strong attention to detail.
- Proactive, organised, and solutions-driven.
- Confident communicator and effective team player.
Permit to Work
- Ability to complete full personal security screening.
- Ability to complete SC level clearance.
Service Desk Coordinator - Office based Only. Job in Bracknell LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Reliance High-Tech is an exceptional employer, offering a dynamic work environment in Bracknell where innovation meets customer focus. Employees benefit from a culture that prioritises professional growth and development, alongside the unique opportunity to work with cutting-edge security technology in a supportive team setting. With a commitment to excellence and a strong emphasis on employee well-being, Reliance High-Tech stands out as a rewarding place to build a meaningful career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Coordinator - Office based Only. Job in Bracknell LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the security and tech industry, especially those who work at Reliance High-Tech. A friendly chat can open doors and give you insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of CCTV, access control, and intruder alarms. Show us that you’re not just a fit for the role but also genuinely interested in the tech behind it. We love candidates who are passionate about what we do!
✨Tip Number 3
Practice your communication skills! As a Service Desk Coordinator, you'll be the go-to person for clients and engineers alike. Role-play common scenarios with a friend to get comfortable with explaining technical issues clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Reliance High-Tech.
We think you need these skills to ace Service Desk Coordinator - Office based Only. Job in Bracknell LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Coordinator role. Highlight your experience in service desk or coordination roles, especially within the electronic security or technical services industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our team at Reliance High-Tech. Mention specific experiences that demonstrate your organisational and communication skills, as these are key for this role.
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience you have with service management systems or coordinating field engineers. We love seeing candidates who can hit the ground running, so don’t hold back on those details!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it shows you’re serious about joining our dynamic team. Let’s get started!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of CCTV, access control, and intruder alarms. Familiarise yourself with the technical aspects and any relevant industry standards like NSI or SSAIB. This will show that you're not just interested in the role but also understand the core responsibilities.
✨Showcase Your Coordination Skills
Be ready to discuss your experience in coordinating service teams or field engineers. Prepare specific examples of how you've managed schedules, prioritised tasks, or handled high-pressure situations. This will demonstrate your organisational skills and ability to keep things running smoothly.
✨Communicate Clearly
Since you'll be the primary point of contact for customers, practice articulating your thoughts clearly and confidently. Think about how you would explain complex issues in simple terms. Good communication is key, so be prepared to showcase this skill during the interview.
✨Emphasise Continuous Improvement
Talk about any experiences you've had with process improvements or identifying recurring issues. Highlight your proactive approach to problem-solving and how you've contributed to enhancing service delivery in previous roles. This aligns perfectly with the company's focus on innovation and customer satisfaction.
