At a Glance
- Tasks: Coordinate service calls and manage communication for security systems.
- Company: Join Reliance High-Tech, the UK's leading independent security solutions provider.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting career prospects in a rapidly growing industry.
- Why this job: Be part of a forward-thinking team making a real impact in security.
- Qualifications: Experience in service desk roles and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to join a team of outstanding and dedicated individuals within one of the most dynamic and forward-thinking companies in the security and lone worker industry? If so, due to growth we are looking for a suitable candidate to join our existing team. Reliance High-Tech is the UK's largest independent integrator of security solutions. It is trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. The team at Reliance High-Tech draw on their considerable IT expertise and sector experience to serve organisations across a wide range of industry sectors that require advanced, bespoke security solutions and the highest-level security clearances.
Responsibilities
- Service Desk & Call Management
- Coordinate and prioritise service calls for CCTV, access control, intruder alarms, intercoms, and related systems.
- Log, categorise, update, and close tickets accurately within the service management system.
- Allocate work to field engineers and subcontractors based on skills, location, and urgency.
- Act as an escalation point for critical, high-priority, or SLA-breaching incidents.
- Customer & Stakeholder Communication
- Act as a primary point of contact for customers regarding faults, maintenance, and service updates.
- Provide clear and timely communication to clients, account managers, and internal stakeholders.
- Liaise with Alarm Receiving Centres (ARCs) and monitoring centres when required.
- Engineer & Resource Coordination
- Coordinate engineer schedules, call-outs, and planned preventative maintenance (PPM) visits.
- Support effective route planning and utilisation of technical resources.
- Ensure engineers receive accurate job details, access information, and system documentation.
- Performance, Compliance & Reporting
- Monitor service performance against SLAs and contractual KPIs.
- Produce service performance reports and fault trend analysis.
- Support compliance with industry standards and accreditations such as NSI, SSAIB, and relevant BS EN standards.
- Process & Continuous Improvement
- Ensure adherence to service desk procedures and best practices.
- Maintain and support the use of knowledge base articles and technical documentation.
- Identify recurring issues and recommend process or service improvements.
Competencies
- Essential
- Experience in a service desk or coordination role within the electronic security or technical services industry.
- Experience coordinating field engineers or service teams.
- Strong organisational and prioritisation skills.
- Excellent verbal and written communication skills.
- Experience using service or job management systems.
- Desirable
- Knowledge of NSI, SSAIB, or similar accreditation requirements.
- Understanding of CCTV, access control, intruder alarms, and basic networking principles.
- ITIL Foundation or equivalent service management knowledge.
- Experience working with monitored security systems or ARCs.
Personal Qualities
- Calm and professional under pressure.
- Customer-focused with strong attention to detail.
- Proactive, organised, and solutions-driven.
- Confident communicator and effective team player.
Permit to Work
- Ability to complete full personal security screening.
- Ability to complete SC level clearance.
Service Desk Coordinator. Job in Bracknell LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Reliance High-Tech is an exceptional employer, offering a dynamic work environment in Bracknell where innovation meets customer focus. Employees benefit from a culture that prioritises professional growth and development, alongside the unique opportunity to work with cutting-edge security technology. With a commitment to excellence and a supportive team atmosphere, this role as a Service Desk Coordinator promises meaningful contributions to the safety and security of leading brands across various sectors.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Coordinator. Job in Bracknell LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to current employees at Reliance High-Tech on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Desk Coordinator role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of CCTV, access control, and intruder alarms. We want you to show off your expertise and how it aligns with the company's needs!
✨Tip Number 3
Practice your communication skills! As a Service Desk Coordinator, you'll need to be clear and concise. Try mock interviews with friends or family to get comfortable with articulating your thoughts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Coordinator. Job in Bracknell LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Coordinator role. Highlight your experience in service desk or coordination roles, especially within the electronic security or technical services industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Reliance High-Tech and how your background makes you a perfect fit. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of customer and stakeholder communication, make sure your written application reflects your excellent verbal and written communication skills. Clear, professional language will go a long way in making a great impression on us!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, it shows you're proactive – just the kind of attitude we love at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech
Familiarise yourself with the specific technologies mentioned in the job description, like CCTV and access control systems. Being able to discuss these confidently will show that you understand the industry and can hit the ground running.
✨Showcase Your Coordination Skills
Prepare examples from your past experiences where you've successfully coordinated teams or managed service calls. Highlight your organisational skills and how you prioritised tasks to meet deadlines, as this is crucial for a Service Desk Coordinator.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be the primary point of contact for customers, demonstrating strong verbal and written communication skills during the interview will be key to making a good impression.
✨Emphasise Continuous Improvement
Be ready to discuss how you've identified issues in previous roles and suggested improvements. This shows that you're proactive and solutions-driven, which aligns perfectly with the company's focus on process and continuous improvement.
