At a Glance
- Tasks: Coordinate service calls, schedule engineers, and manage customer communications with a friendly touch.
- Company: Join a growing technical services team in Bracknell with a supportive culture.
- Benefits: Competitive salary, onsite parking, and opportunities for career development.
- Other info: Fast-paced environment with ongoing training and growth opportunities.
- Why this job: Be the vital link in delivering excellent customer service and support a dynamic team.
- Qualifications: Experience in service coordination and strong communication skills are essential.
The predicted salary is between 27000 - 32000 £ per year.
We are looking for a proactive and organised Service Co-ordinator to join a busy and growing technical services team based onsite in Bracknell. This is a fast-paced role supporting the coordination of engineers, reactive callouts, planned maintenance visits, and customer service activity with accuracy and a personable touch and high levels of customer service at all times!
About the candidate
The ideal candidate will have previous experience working within a service desk, scheduling or coordination role. You will be highly organised, able to manage multiple priorities at once, and confident working within a fast-paced environment where customer service is key. We are looking for a strong communicator with a professional and calm approach, particularly when handling urgent or high-priority situations. Experience coordinating engineers or field-based teams and using service management or scheduling systems would be highly beneficial.
What you’ll do
- Coordinate reactive service calls and planned maintenance visits
- Schedule engineers and subcontractors efficiently
- Log, update and manage service tickets accurately
- Communicate with customers regarding faults, updates and service progress
- Escalate urgent or high-priority issues where required
- Support service performance against SLAs and KPIs
- Ensure engineers have the correct job and site information
- Assist with reporting, documentation and continuous service improvements
- Work closely with internal teams to deliver a high level of customer support
Benefits
- Competitive salary depending on experience
- Onsite parking
- Supportive and collaborative working environment
- Opportunity to develop within a growing business
- Ongoing training and career development
If this sounds like your next opportunity, we’d love to hear from you apply today!
Service Coordinator. Job in Bracknell LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our dynamic team in Bracknell as a Service Coordinator, where you'll thrive in a supportive and collaborative environment that prioritises customer service excellence. With competitive salaries, ongoing training, and ample opportunities for career development, we are committed to fostering your professional growth while you help us deliver top-notch technical services. Experience the satisfaction of being part of a busy team that values your contributions and encourages a proactive approach to problem-solving.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator. Job in Bracknell LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you show up for an interview, drop in some knowledge about their services and how you can contribute. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Service Coordinator, you'll need to be calm and professional, especially under pressure. Role-play with a friend or family member to get comfortable handling tricky customer service scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples of how you've managed multiple priorities in past roles. This will help you demonstrate that you can handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at LilyLifestyle.
We think you need these skills to ace Service Coordinator. Job in Bracknell LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in service coordination or similar roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your organisational prowess and customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our fast-paced environment. Share specific examples of how you've successfully managed multiple priorities and provided top-notch customer service.
Show Off Your Communication Skills:As a Service Coordinator, communication is key! In your application, demonstrate your ability to communicate clearly and professionally. Whether it's through your writing style or the way you present your experiences, let us see your strong communication skills in action.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities like coordinating service calls and managing service tickets. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires a high level of organisation, be prepared to discuss specific examples from your past experience where you've successfully managed multiple priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to stay calm under pressure.
✨Communicate Clearly and Confidently
As a Service Coordinator, strong communication is key. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully, ensuring you convey your professional approach, especially when discussing how you handle urgent situations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, the tools they use for scheduling, or how they measure success against SLAs and KPIs. This not only shows your interest but also helps you assess if the company is the right fit for you.
