At a Glance
- Tasks: Lead a team to deliver top-notch customer service and financial support.
- Company: Join CBRE, a global leader in facilities and real estate management.
- Benefits: Enjoy competitive pay, career growth, and a dynamic work environment.
- Other info: Be part of a high-performing team with opportunities for continuous improvement.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Strong IT skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.
The purpose of the role is to provide exceptional customer service and a comprehensive financial and administrative service through the leadership of the Contract Support Team. Support the Finance Team with month-end and financial reporting. It is key that the Lead Contract Support understands procedures and processes, and operates them to the required standard, encouraging best practices across the business.
What You'll Do
- Contract: Build and develop relationships with key business and account stakeholders, customers, and external agencies. Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers. Liaising with the client regarding payment of invoices. Monthly debt calls with contract teams. Continually develop systems to maximize efficiency benefits for the customer and GWS. Liaising with clients on various matters and attending to their needs whilst maintaining a strong working relationship.
- Finance: Support month-end closing for the countries in scope. Preparation of various internal reports and analysis. Prepare billing checklists, MIPs. Assist the Lead Contract Support in the production of billing applications, calculating margins, raising invoices, and submitting to clients. Assist Lead Contract Support managing control of the invoice pool. Creation and review of management reports such as WOM, OPO’s & COUPA. Raising Purchase Orders when required. Reviewing open Purchase Orders and liaising with the site team to achieve closures. Comprehensive spend tracking. Drive high-quality financial performance to influence P&L results. Ad-hoc reporting as requested by the Business Unit or Business/Finance. Assisting Lead Contract support in client onboarding. Supporting supplier onboarding. Assisting with supplier invoice queries.
- Processes, Procedures and Reporting: Ensure company policies and procedures are adhered to consistently throughout the Business Unit / Contract and Contract Support Team. Deliver the accuracy and integrity of accounting records and financial systems, identify opportunities to enhance system efficiencies. Demonstrate knowledge of procedures and processes and deliver these to the required standard. Deliver and maintain compliance through the required procedures and processes through the Contract Support Team.
What You'll Need
- Highly computer literate.
- IT skills to achieve key tasks and give the business a sound reporting base.
- Superior written and verbal communication skills with strong oral presentation skills.
- Capable of working in a matrix environment.
- Organised and open to new ways of working to challenge inefficiencies.
- Thorough understanding of business and customer-facing environments.
- Understands the requirements of operating in a contract environment.
- Previous experience of a service industry role.
- Been a part of a high-performing team.
- Management skills to maximise the performance of staff working directly for them and others.
- Customer focus skills with a passion for customer service.
- Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels.
- Self-motivated and ambitious.
- Results/task orientated, with attention to detail and accuracy.
- Excellent time management and organisational skills.
- Commitment to continuous improvement.
- Ability to work as part of a team, as well as independently.
- Calm manner, able to work under pressure and with changing demands and priorities.
- Confidential and discreet approach.
Contract Support Coordinator. Job in Bracknell LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
CBRE Global Workplace Solutions is an exceptional employer, offering a dynamic work environment in Bracknell where employees are encouraged to develop their skills and grow within the company. With a strong focus on customer service and financial excellence, team members benefit from comprehensive training, collaborative culture, and opportunities for career advancement, all while being part of a leading global provider in facilities management.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Coordinator. Job in Bracknell LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at CBRE or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their approach to customer service and financial management. This will help you tailor your answers and show them you're the perfect fit for the Contract Support Coordinator role.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on your communication skills and how you present your experience in finance and customer service. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at CBRE Global Workplace Solutions.
We think you need these skills to ace Contract Support Coordinator. Job in Bracknell LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Support Coordinator role. Highlight your experience in customer service and financial reporting, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience that aligns with the job description.
Showcase Your Communication Skills:Since this role requires strong written and verbal communication skills, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
As a Contract Support Coordinator, you'll be dealing with financial reports and invoicing. Brush up on your financial terminology and be ready to discuss how you've handled financial tasks in the past. This shows you understand the role's requirements and can contribute from day one.
✨Showcase Your Customer Service Skills
This role is all about building relationships with clients and stakeholders. Prepare examples of how you've successfully managed client relationships or resolved issues in previous roles. Highlighting your customer service experience will demonstrate your fit for the position.
✨Familiarise Yourself with Procedures
Understanding procedures and processes is key in this role. Before the interview, review any relevant policies or best practices related to contract management and financial reporting. Being able to discuss these confidently will impress your interviewers.
✨Demonstrate Your Organisational Skills
The job requires excellent time management and organisational skills. Be prepared to share specific examples of how you've managed multiple tasks or projects simultaneously. This will show that you can handle the demands of the role effectively.
