At a Glance
- Tasks: Be the first point of contact for support requests and manage service tickets.
- Company: Join a busy and growing team in Bracknell focused on customer support.
- Benefits: Enjoy 25 days holiday, health schemes, pension, and ongoing training.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make a real difference by helping customers and improving processes.
- Qualifications: Strong communication skills and experience in a support or coordination role.
The predicted salary is between 32000 - 37000 £ per year.
We are looking for a CCTV Service Desk Engineer to join a busy and growing team based in Bracknell. This is a fantastic opportunity for someone with strong communication skills, a technical mindset and a proactive approach to customer support.
About the candidate
We are looking for someone who is organised, reliable and confident when handling customer queries and technical issues. The ideal candidate will have previous experience within a support desk, helpdesk or coordination role (not IT focussed) and will be comfortable managing multiple tasks in a fast-paced environment while maintaining a high standard of customer service. You will have strong communication skills, a professional and proactive approach, and excellent attention to detail. You should be confident prioritising workloads, troubleshooting basic technical issues and working with Windows operating systems and remote connection tools. Experience working to response time targets or service level agreements would be beneficial, along with the ability to work both independently and as part of a team.
What you’ll do
You’ll act as the first point of contact for incoming support requests, providing first-line assistance and coordinating issues through to resolution. You’ll manage service tickets, update internal systems accurately and ensure customers are kept informed throughout the process. The role will involve remote troubleshooting, escalating issues where required and supporting engineers and internal teams with day-to-day coordination. You’ll also contribute to continuous improvements within the department and maintain up-to-date technical knowledge through training and development.
Benefits
- 25 days holiday plus bank holidays
- Simply Health scheme
- Company pension
- Bonus scheme after probation
- Ongoing training and development opportunities
If this sounds like your next opportunity, we’d love to hear from you apply today!
CCTV Service Desk Engineer. Job in Bracknell LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team as a CCTV Service Desk Engineer in Bracknell, where your proactive approach and strong communication skills will be valued. We offer a competitive salary, generous holiday allowance, and a commitment to ongoing training and development, ensuring you have the tools to grow your career in a fast-paced environment. With a focus on employee well-being and a collaborative work culture, this is an excellent opportunity for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Service Desk Engineer. Job in Bracknell LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LilyLifestyle. Understand their values and what they’re all about. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer support and technical troubleshooting. Role-play with a friend or family member to get comfortable with your responses. The more you practice, the more confident you’ll feel during the real deal.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, as a CCTV Service Desk Engineer, you’ll be the first point of contact for customers, so demonstrating strong communication is key.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re proactive, which is exactly what they’re looking for!
We think you need these skills to ace CCTV Service Desk Engineer. Job in Bracknell LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your communication skills and experience in support roles. We want to see how you've handled customer queries and technical issues in the past, so don’t hold back!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the CCTV Service Desk Engineer role. Be sure to mention your proactive approach and any relevant experience you have.
Show Off Your Technical Skills:Even if your background isn't IT-focused, let us know about your experience with Windows operating systems and troubleshooting. We love seeing candidates who can manage multiple tasks while keeping a cool head!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to CCTV systems and remote troubleshooting. Familiarise yourself with common issues that might arise and how to resolve them, as this will show your proactive approach and confidence in handling customer queries.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively communicated with customers or colleagues in the past, especially in a support desk or coordination role.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks in a fast-paced environment. Think of specific instances where you prioritised workloads or met response time targets, as this will highlight your reliability and organisational abilities.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, ongoing training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
