At a Glance
- Tasks: Support vulnerable tenants to sustain their tenancies and achieve independence.
- Company: Established UK housing provider with a strong focus on social impact.
- Benefits: Competitive pay, full-time hours, and potential for contract extension.
- Other info: Dynamic role with opportunities for career progression in various housing services.
- Why this job: Make a real difference in people's lives while building your career in social housing.
- Qualifications: 2+ years in housing or tenancy support, strong communication skills required.
The predicted salary is between 30000 - 30000 £ per year.
Supported Living Durham
£14.50 per hour
37.5 hours Mon-Fri
Temp until Aug 2026 (potential extension)
Are you passionate about delivering excellent housing and support services that make a real difference? Are you looking for a rewarding opportunity within Social Housing and Supported Living? A well-established UK housing provider with a strong supported housing portfolio is seeking a dedicated Tenancy Sustainment Officer to join the Housing & Property Services team on an interim basis. This role focuses on supporting vulnerable tenants to sustain their tenancies, build independence, and achieve positive long-term outcomes. You will be working within a values-driven organisation where kindness, respect, and courage underpin everything they do.
Key Responsibilities
- Conduct keywork sessions to assess tenant needs and develop and maintain Tenancy Sustainment Plans (TSPs).
- Provide tailored support to help tenants sustain their tenancy and move towards independent living.
- Complete regular reviews of support plans, ensuring they reflect changing needs and risks.
- Support tenants with Housing Benefit claims, welfare applications, and financial inclusion advice.
- Manage a patch of supported living properties, ensuring homes are safe, compliant, and well maintained.
- Carry out housing management duties including lettings, allocations, tenancy sign-ups, and estate inspections.
- Proactively manage rent arrears, offering advice, support, and referrals where required.
- Manage and resolve anti-social behaviour (ASB) cases in line with policy and procedure.
- Complete risk assessments and safeguarding referrals, working with relevant internal and external partners.
- Report and monitor repairs, working closely with maintenance teams and contractors to ensure timely resolution.
- Support voids management and property turnaround to ensure timely re-let of properties.
Skills, Experience of this Role
- Minimum 2 years experience in housing, supported housing, or tenancy sustainment roles.
- Strong understanding of tenancy management, rent arrears, ASB, and housing legislation.
- Experience working with vulnerable adults and delivering person-centred support.
- Ability to complete support plans, risk assessments, and clear case records.
- Strong communication, negotiation, and customer service skills.
- Ability to manage a varied caseload independently and prioritise competing demands.
- Improved outcomes in tenancy sustainment, rent recovery, safeguarding, and community stability through proactive intervention and partnership working.
Career Progression Opportunities
- Housing Management
- Supported Housing
- Tenancy Sustainment
- Income Management
- ASB Specialist Roles
- Neighbourhood Services
- Compliance
- Scheme Management
- Community Housing Services
Housing Support Worker. Job in Bowburn LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established UK housing provider in Durham as a Tenancy Sustainment Officer, where your passion for delivering exceptional housing support can truly make a difference. With a strong focus on kindness, respect, and courage, the organisation fosters a supportive work culture that prioritises employee growth and development, offering numerous career progression opportunities within housing management and community services. Enjoy a rewarding role that not only empowers vulnerable tenants but also allows you to contribute to positive long-term outcomes in the community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Worker. Job in Bowburn LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to share how your experience aligns with their mission of supporting vulnerable tenants. Show them you're not just looking for any job, but this job!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to tenancy sustainment and working with vulnerable adults. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Housing Support Worker. Job in Bowburn LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting vulnerable tenants shine through. We want to see how much you care about making a difference in their lives and how you can contribute to our values-driven organisation.
Tailor Your Experience:Make sure to highlight your relevant experience in housing or supported living. We’re looking for specific examples of how you've helped tenants sustain their tenancies or managed challenging situations, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Remember, we’re busy too, so make it easy for us to see why you’re a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the key responsibilities of a Tenancy Sustainment Officer. Brush up on tenancy management, rent arrears, and anti-social behaviour policies. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Your Passion
This role is all about making a difference in people's lives. Be ready to share examples of how you've supported vulnerable individuals in the past. Highlight your commitment to kindness, respect, and courage—values that resonate with the organisation.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing rent arrears or dealing with anti-social behaviour. Think through some scenarios beforehand and outline your approach to demonstrate your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. Inquire about the team dynamics, support structures in place for tenants, or how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
