At a Glance
- Tasks: Provide technical support and solve complex queries for customers in the optical industry.
- Company: Join a premium optical lens manufacturer with a focus on innovation and customer service.
- Benefits: Competitive salary, bonuses, health benefits, and ongoing training opportunities.
- Other info: Enjoy a supportive team culture and excellent career growth potential.
- Why this job: Combine your passion for optics with customer interaction in a dynamic office environment.
- Qualifications: Experience in optical glazing or as an Optical Assistant with strong technical knowledge.
The predicted salary is between 29000 - 29000 £ per year.
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site. This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It's a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics. With a full manufacturing and glazing facility on site, you'll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
- Technical Support
- Provide technical support to customers, Customer Service colleagues, and the Sales Team
- Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
- Support the customer returns process, offering technical guidance and helping resolve more complex cases
- Assist customers with e-ordering, remote edging, and tracing services
- Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
- Customer Service
- Receive and process customer orders accurately via phone, email, and online systems
- Manage orders through production and keep customers informed on progress and delivery times
- Respond to enquiries regarding products, pricing, availability, promotions, and account queries
- Handle customer issues and complaints professionally, managing expectations clearly
- General Duties
- Work closely with internal teams including production and sales to support customer requirements
- Follow all company and departmental processes and procedures
- Manage workload effectively while maintaining a high level of accuracy and attention to detail
- Continue to build technical product knowledge through structured training
Requirements
- Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
- Good practical understanding of spectacle lenses and glazing processes
- Experience in a customer service or technical support role within optics
- Confident using Microsoft Office and customer or order management systems
- Strong attention to detail and accuracy
- Clear, professional written and verbal communication skills
- Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
- Basic Salary up to 29,000 depending on experience
- 1,000 end of year bonus
- Additional Christmas bonus
- 20 days holiday rising to 25 with service
- Monday to Friday with 1 in 3 Saturday mornings (09:00 - 12:00, paid as overtime)
- Rotating shifts Week 1: 08:30 - 17:00 Week 2: 09:30 - 18:00
- HealthShield cashback scheme for health checks including dental and optical
- Employee Assistance Programme
- Group Life cover
- Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call (phone number removed) for more information.
Optical Customer Technical Support Specialist. Job in Bletchley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Zest Optical is an exceptional employer, offering a dynamic work environment in Milton Keynes where technical expertise meets customer service excellence. With a strong focus on employee growth through ongoing training and development, as well as attractive benefits like a competitive salary, bonuses, and a supportive health scheme, this role provides a unique opportunity to thrive in the optical industry while enjoying a collaborative and engaging workplace culture.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Optical Customer Technical Support Specialist. Job in Bletchley LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of spectacle lenses and glazing processes. Being able to confidently discuss these topics will show potential employers that you're the real deal.
✨Tip Number 3
Practice your customer service skills! Since this role involves a lot of interaction with customers, think about how you would handle various scenarios. Role-playing with a friend can help you feel more prepared and confident.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Zest Optical.
We think you need these skills to ace Optical Customer Technical Support Specialist. Job in Bletchley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in optics and customer support. We want to see how your background in glazing or as an Optical Assistant makes you the perfect fit for this role!
Show Off Your Technical Skills:Don’t shy away from showcasing your technical knowledge about spectacle lenses and glazing processes. We love candidates who can demonstrate their understanding of the industry and how they can apply it to solve customer queries.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills align with what we’re looking for. Let us know why you’d be a great addition to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Optics
Brush up on your knowledge of spectacle lenses and glazing processes. Be prepared to discuss specific technical queries you might encounter in the role, as this will show your expertise and confidence in handling complex customer issues.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you've successfully resolved customer complaints or handled tricky situations. Highlighting your ability to manage expectations and communicate clearly will demonstrate that you're a great fit for the customer-facing aspect of the role.
✨Familiarise Yourself with the Company
Research the premium optical lens manufacturer and understand their products and services. Knowing their values and how they operate will help you align your answers with what they’re looking for in a candidate.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team you'll be working with or the training opportunities available. It shows your genuine interest in the role and helps you assess if it's the right fit for you.
