At a Glance
- Tasks: Provide technical support and customer service for optical products and processes.
- Company: Join a premium optical lens manufacturer with a focus on innovation.
- Benefits: Up to £29,000 salary, bonuses, health benefits, and 25 days holiday.
- Other info: Enjoy ongoing training and career development in a supportive environment.
- Why this job: Combine your passion for optics with customer interaction in a dynamic office role.
- Qualifications: Experience in optical glazing or as an Optical Assistant with strong technical skills.
The predicted salary is between 29000 - 29000 £ per year.
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site. This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It's a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics. With a full manufacturing and glazing facility on site, you'll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
- Technical Support
- Provide technical support to customers, Customer Service colleagues, and the Sales Team
- Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
- Support the customer returns process, offering technical guidance and helping resolve more complex cases
- Assist customers with e-ordering, remote edging, and tracing services
- Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
- Customer Service
- Receive and process customer orders accurately via phone, email, and online systems
- Manage orders through production and keep customers informed on progress and delivery times
- Respond to enquiries regarding products, pricing, availability, promotions, and account queries
- Handle customer issues and complaints professionally, managing expectations clearly
- General Duties
- Work closely with internal teams including production and sales to support customer requirements
- Follow all company and departmental processes and procedures
- Manage workload effectively while maintaining a high level of accuracy and attention to detail
- Continue to build technical product knowledge through structured training
Requirements
- Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
- Good practical understanding of spectacle lenses and glazing processes
- Experience in a customer service or technical support role within optics
- Confident using Microsoft Office and customer or order management systems
- Strong attention to detail and accuracy
- Clear, professional written and verbal communication skills
- Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
- Basic Salary up to £29,000 depending on experience
- £1,000 end of year bonus
- Additional Christmas bonus
- 20 days holiday rising to 25 with service
- Monday to Friday with 1 in 3 Saturday mornings (09:00 - 12:00, paid as overtime)
- Rotating shifts Week 1: 08:30 - 17:00 Week 2: 09:30 - 18:00
- HealthShield cashback scheme for health checks including dental and optical
- Employee Assistance Programme
- Group Life cover
- Ongoing training and long-term career development opportunities
Optical Customer Technical Support Advisor. Job in Bletchley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Zest Optical is an exceptional employer, offering a dynamic work environment in Milton Keynes where technical expertise meets customer service excellence. With a strong focus on employee growth, the company provides ongoing training and development opportunities, alongside competitive benefits such as a generous salary, bonuses, and a supportive health scheme. Join a collaborative team that values your skills and fosters a culture of innovation and professional advancement.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Optical Customer Technical Support Advisor. Job in Bletchley LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of lenses and glazing processes, as you might get quizzed during interviews. Show them you’re not just a pretty face but a tech whiz too!
✨Tip Number 3
Practice your customer service skills! Role-play with a friend or family member to handle complex queries and complaints. This will help you feel more confident and ready to impress during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Optical Customer Technical Support Advisor. Job in Bletchley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in optical glazing or customer support. We want to see how your skills match the role, so don’t be shy about showcasing your technical knowledge and any relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about optics and how your background makes you the perfect fit for our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your clear and professional communication style. We appreciate attention to detail, so double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your technical knowledge about spectacle lenses and glazing processes. Be ready to discuss specific examples from your experience that showcase your understanding of these areas, as this role heavily relies on your optical expertise.
✨Practice Customer Scenarios
Since you'll be dealing with complex customer queries, it’s a good idea to prepare for potential scenarios you might face. Think about how you would handle tricky customer situations or complaints, and practice articulating your thought process clearly.
✨Show Your Team Spirit
This role involves working closely with various teams, so highlight your ability to collaborate effectively. Share examples of how you've worked with production, sales, or customer service teams in the past to solve problems or improve processes.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the specific challenges the team is currently facing. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
