At a Glance
- Tasks: Support the Retentions Team with admin tasks and meaningful customer conversations.
- Company: Join one of the UK's leading Life Insurance Brokers with a supportive culture.
- Benefits: £27,500 salary, quarterly bonuses, industry-leading training, and great perks.
- Other info: Dynamic role with genuine career growth and recognition for great outcomes.
- Why this job: Make a real difference by helping families stay protected and secure their future.
- Qualifications: Strong communication skills and experience in an office environment are essential.
The predicted salary is between 27500 - 27500 £ per year.
£27,500 basic salary + potential quarterly bonus based on performance + supportive culture + genuine career growth + great perks! We are one of the UK’s leading Life Insurance Brokers, and we are on the hunt for passionate and friendly people to join our Retention Support team. Think meaningful conversations, a supportive team, and the chance to genuinely change lives by helping families stay protected. We have featured in the Sunday Times Best Companies to Work For list, and our Trustpilot reviews speak for themselves!
Provisional Start: ASAP
Based in: Milton Keynes
Working Pattern: Monday to Friday, 9am 6pm
Final interview date: Friday 5th June
What you'll be doing:
- Supporting the Retentions Team by completing daily administrative tasks.
- Take inbound calls from customers and pass them over to their advisor.
- Managing lapsed policy notifications from insurers and uploading them to our dialling system.
- Manage your diary and workload confidently, taking ownership of your day while collaborating with your team toward shared goals.
- Share ideas and feedback to improve processes, profitability, and the overall customer experience.
- Stay up to date with insurer processes, attend training and webinars, and complete 15 hours of CPD annually.
- Occasionally you’ll be expected to reach out to families by phone, whose Life Insurance policies are at risk of lapsing, understand their situation, and help them stay protected.
We are looking for:
- Excellent communication skills.
- Experience in an office-based administrative environment is essential.
- Resilience and empathy. This is a fast-paced, people-first role.
- The ability to work both independently and collaboratively within a supportive team.
- Experience handling reinstatements, missed premiums, or lapse warnings with life insurance providers is a bonus!
What's in it for you?
- £27,500 basic salary
- Quarterly performance-based bonus
- Industry-leading training & ongoing development
- Life, Critical Illness & Income Protection cover
- Buy/Sell up to 5 days of holiday
- Your birthday off
- Recognition and rewards for delivering great outcomes
- And much more!
Customer Support (Retention Team). Job in Bletchley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being a supportive employer that values meaningful conversations and genuine career growth. Located in Milton Keynes, our culture fosters collaboration and resilience, offering industry-leading training and perks like your birthday off and the opportunity to buy or sell holiday days. Join us in making a difference in people's lives while enjoying a rewarding work environment that has earned us a spot in the Sunday Times Best Companies to Work For list.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support (Retention Team). Job in Bletchley LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LilyLifestyle. Check out their values, culture, and what makes them stand out in the life insurance industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about meaningful conversations, try role-playing with a friend or family member. Focus on being friendly and empathetic, as these traits are key for the Retention Team.
✨Tip Number 3
Show off your resilience! Be ready to share examples of how you've handled tough situations in the past. Whether it’s dealing with difficult customers or managing tight deadlines, demonstrating your ability to bounce back will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Customer Support (Retention Team). Job in Bletchley LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially when it comes to supporting families with their life insurance needs.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight any relevant experience in customer support or administrative tasks, and don’t forget to mention your communication skills. We love seeing how your background aligns with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our Retention Team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and what makes them stand out in the life insurance industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their supportive culture.
✨Showcase Your Communication Skills
As a Customer Support role is all about communication, be prepared to demonstrate your skills during the interview. Practice active listening and articulate your thoughts clearly. You might even want to prepare examples of how you've successfully handled customer interactions in the past.
✨Emphasise Your Resilience and Empathy
This role requires a people-first approach, so be ready to discuss situations where you've shown resilience and empathy. Share stories that highlight your ability to connect with customers and help them through challenging situations, especially in the context of life insurance.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in the Retention Team. This shows that you're not just interested in the job, but also in how you can grow and contribute to their goals.
