At a Glance
- Tasks: Support the Retentions Team with admin tasks and customer calls.
- Company: LilyLifestyle, a people-first company in Milton Keynes.
- Benefits: £27,500 salary, bonuses, industry-leading training, and extra holiday.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers stay protected.
- Qualifications: Strong communication skills and office admin experience required.
The predicted salary is between 27500 - 27500 £ per year.
Provisional start: ASAP
Location: Milton Keynes
Working Pattern: Monday to Friday, 9am‑6pm
What you’ll be doing:
- Supporting the Retentions Team by completing daily administrative tasks.
- Taking inbound calls from customers and passing them over to their advisor.
- Managing lapsed policy notifications from insurers and uploading them to our dialling system.
- Managing your diary and workload confidently, taking ownership of your day while collaborating with your team toward shared goals.
- Sharing ideas and feedback to improve processes, profitability, and the overall customer experience.
- Staying up to date with insurer processes, attending training and webinars, and completing 15 hours of CPD annually.
- Occasionally reaching out to families by phone whose Life Insurance policies are at risk of lapsing, understanding their situation, and helping them stay protected.
We’re looking for:
- Excellent communication skills.
- Experience in an office‑based administrative environment is essential.
- Resilience and empathy. This is a fast‑paced, people‑first role.
- The ability to work both independently and collaboratively within a supportive team.
- Experience handling reinstatements, missed premiums, or lapse warnings with life insurance providers is a bonus.
What’s in it for you?
- £27,500 basic salary
- Quarterly performance‑based bonus
- Industry‑leading training and ongoing development
- Life, Critical Illness and Income Protection cover
- Buy/Sell up to 5 days of holiday
- Your birthday off
- Recognition and rewards for delivering great outcomes
- And much more!
Customer Support Representative (Retention Team). Job in Bletchley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Milton Keynes. Our commitment to employee growth is evident through industry-leading training, ongoing development opportunities, and a culture that values collaboration and innovation. With competitive salaries, performance-based bonuses, and unique perks like your birthday off, we ensure our team feels valued and motivated to deliver outstanding customer experiences.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative (Retention Team). Job in Bletchley LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their Retention Team. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common scenarios with a friend or family member. This will help you feel more confident when taking those inbound calls.
✨Tip Number 3
Show off your resilience! Be ready to share examples of how you've handled tough situations in the past. Employers love to see candidates who can bounce back and keep a positive attitude, especially in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in customer support.
We think you need these skills to ace Customer Support Representative (Retention Team). Job in Bletchley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support role. Highlight your communication skills and any relevant experience in an office environment, as these are key for us at StudySmarter.
Showcase Your Resilience:In your application, share examples of how you've handled challenging situations in the past. We love seeing resilience and empathy in candidates, especially for a fast-paced role like this one!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Retentions Team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Representative in the Retention Team. Familiarise yourself with common life insurance terms and processes, especially around reinstatements and missed premiums. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your skills during the interview. Think of examples where you've effectively communicated with customers or colleagues, especially in challenging situations. Practising these scenarios can help you articulate your thoughts clearly.
✨Emphasise Teamwork and Independence
This job requires both collaboration and the ability to work independently. Be ready to discuss how you've successfully balanced these aspects in previous roles. Share specific instances where you took ownership of your tasks while also contributing to team goals.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges or how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
