At a Glance
- Tasks: Coordinate engineer visits and ensure top-notch service delivery.
- Company: Join a well-known, growing business in Birmingham.
- Benefits: Competitive salary, supportive team, and growth opportunities.
- Other info: Collaborative culture with opportunities for personal and professional development.
- Why this job: Make a real impact on customer satisfaction and service delivery.
- Qualifications: Strong communication skills and experience in a fast-paced service environment.
The predicted salary is between 27500 - 27500 £ per year.
Location: Birmingham (B33)
Reports to: Service Desk Manager
Salary: 27,500
Full-Time Permanent Office Based
We're looking for a Service Delivery Co‑ordinator to join our client’s well‑known and growing business, supporting field engineers and ensuring exceptional service delivery across reactive, preventative, and remedial maintenance activities.
What You’ll Be Doing
- Coordinating and scheduling engineer visits for planned and reactive maintenance.
- Acting as the first point of contact for customer queries and service requests.
- Maximising engineer utilisation and ensuring SLA compliance.
- Liaising with internal teams, subcontractors, and suppliers to deliver seamless service.
- Managing subcontractor bookings and raising orders in line with company procedures.
- Tracking job completion and ensuring accurate reporting across departments.
- Supporting national and key account customers with high‑level service coordination.
- Generating KPI and business performance reports to support operational goals.
What You’ll Be Accountable For
- Optimising engineering hours and reducing non‑productive time.
- Meeting daily/weekly revenue targets.
- Ensuring detailed and accurate processing of service calls.
- Supporting five engineers within your designated business area.
What We’re Looking For
- Strong communication skills with customers, engineers and internal teams.
- Proven ability to resolve customer issues and manage competing priorities.
- Commercial awareness and a results‑driven mindset.
- IT literate (Word, Excel, Outlook) and confident working with service databases.
- Calm, resilient and flexible under pressure.
- Experience in a fast‑paced service environment is essential.
Why Join our client?
- Be part of a collaborative and supportive team.
- Make a real impact on service delivery and customer satisfaction.
- Opportunities for growth and development within a leading service organisation.
Service Delivery Coordinator. Job in Birmingham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team in Birmingham as a Service Delivery Coordinator, where your contributions will directly enhance service delivery and customer satisfaction. With a focus on employee growth and development, this well-known business offers a collaborative work culture that values your input and provides opportunities to make a meaningful impact. Enjoy the benefits of working in a fast-paced environment while being part of a company that prioritises exceptional service and operational excellence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Coordinator. Job in Birmingham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery approach and think about how your skills can enhance their operations. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Service Delivery Coordinator, you'll need to liaise with various teams and customers. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Delivery Coordinator. Job in Birmingham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Coordinator role. Highlight your experience in coordinating schedules and managing service requests, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your strong communication skills and any relevant experience in a fast-paced service environment. Let us know how you can contribute to our team!
Showcase Your IT Skills:Since the role requires being IT literate, make sure to mention your proficiency with Word, Excel, and Outlook. If you've worked with service databases before, give us the details! We love seeing candidates who are tech-savvy.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Delivery Coordinator role. Familiarise yourself with the key responsibilities like coordinating engineer visits and managing customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with customers and internal teams in the past. Think about situations where you resolved issues or managed competing priorities, as these will highlight your ability to thrive in a fast-paced service environment.
✨Demonstrate Your IT Proficiency
As the job requires being IT literate, brush up on your skills with Word, Excel, and Outlook. Be ready to discuss how you've used these tools in previous roles, especially in tracking job completion or generating reports. This will reassure the interviewer that you can handle the technical aspects of the job.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job but also in how you can contribute to and grow within the organisation.
